Technical Project Engineer (Omnichannel)
Must be from a Tolling background
Job Purpose
The Omnichannel Technical Project
Engineer combines project management and technical skills to ensure
successful implementation of omnichannel strategies.
Overseeing the design, development, and deployment
of technical solutions that integrate various end-user touchpoints into a
cohesive customer experience.
The position is initially remote, and once the
project is up and running, will requires frequent, in-office presence within
Denver, Colorado 80012.
Responsibilities
- Design and implement
scalable and secure cloud-based omni channel solutions using platforms
such as AWS and Azure.
- Develop and maintain
network architecture, ensuring optimal performance, security, and reliability.
- Collaborate with
development teams to create robust software solutions that integrate
seamlessly with existing systems.
- Experience with telephony
solutions such as Amazon Connect and Genesys.
- Experience with website and
mobile application technologies such as Headless CMS and platforms such as
Kontent AI, as well as others.
- Oversee the design and
management of omni channel solutions, covering telephony, websites, mobile
applications, chat bots and Artificial Intelligence.
- Conduct thorough
assessments of current solutions and identify areas for improvement.
- Provide technical
leadership and guidance to cross-functional teams throughout the project
lifecycle.
- Ensure compliance with
industry standards and best practices for security, performance, and
scalability.
- Stay up to date with the
latest advancements in relevant technologies and solutions.
- Applies a digital first
mentality in regard to technology and solutions
- Experience with relevant
accessibility requirements for websites and mobile applications
- May perform other duties as
assigned.
Skills/Attributes
- This role requires a blend
of technical expertise, project management skills, and communication
abilities to work effectively with stakeholders and different teams.
- Strong expertise in cloud
platforms such as AWS or Azure.
- Proficiency in writing and
reviewing technical documentation.
- Experience with Project
Management methodologies and tools, such as PMP, JIRA, Systems Engineering
Management Plans.
- In-depth knowledge of
telephony solutions.
- Excellent problem-solving
skills and the ability to think strategically.
- Strong communication and
interpersonal skills, with the ability to collaborate effectively with
technical and non-technical stakeholders.
- Possess an unwavering
commitment to excellence.
- Strong quantitative and
analytical mindset with attention to detail.
- Eagerness to learn and grow
in a fast-paced environment.
- Good communication and
collaboration skills with the ability to adapt to different audiences.
- Self-starter with a can-do
attitude and strong work ethic.
Educational Requirements
- Bachelor’s degree in
computer science, Information Technology, Engineering or related field.
Travel Requirements
- 10% within USA to support
needs of the Projects.