Technical Project & Billing Operations Manager

You will partner closely with Product, Technology, Finance, Legal, Operations, and external stakeholders to drive project outcomes, resolve billing challenges, document processes, and establish scalable operational practices. The Intersect Group is partnering with a leading technology driven organization that delivers innovative solutions supporting complex business operations and customer experiences.

Technical Project & Billing Operations Manager

About the Company

The Intersect Group is partnering with a leading technology driven organization that delivers innovative solutions supporting complex business operations and customer experiences. This organization values operational excellence, process optimization, collaboration, and continuous improvement. With a focus on scalability and service quality, the company is investing in technology, cross functional partnerships, and operational discipline to support continued growth.

Role Summary

We are seeking a Technical Project & Billing Operations Manager to serve in a highly visible role that combines technical project leadership with hands on billing operations execution. This position is ideal for a detail oriented professional who thrives at the intersection of technology, operations, and finance while ensuring projects move forward and billing processes operate accurately and efficiently.

In this role, you will manage technical workstreams within larger initiatives while independently executing and improving billing operations for a portfolio of products and services. You will partner closely with Product, Technology, Finance, Legal, Operations, and external stakeholders to drive project outcomes, resolve billing challenges, document processes, and establish scalable operational practices.

Key Responsibilities

• Manage multiple technical project workstreams, ensuring timelines, dependencies, deliverables, risks, and milestones remain on track

• Coordinate activities across Technology, Product, Finance, Legal, Operations, vendors, and other stakeholders to ensure successful project execution

• Facilitate project meetings, maintain project documentation, and provide clear status updates to leadership and stakeholders

• Execute end to end billing activities including invoicing support, billing validations, reconciliation, and issue resolution

• Validate charges against contractual agreements, approved pricing structures, and billing schedules

• Research and resolve billing discrepancies, adjustments, exceptions, and open financial issues while maintaining accurate records

• Develop and maintain standard operating procedures, process documentation, workflows, templates, and job aids

• Identify opportunities to improve controls, automate manual processes, and increase operational efficiency and scalability

Key Requirements

• 5+ years of experience managing technical projects, technical workstreams, or cross functional business initiatives

• Hands on experience with billing operations, invoicing, accounts receivable support, reconciliations, financial operations, or commercial operations

• Proven ability to manage multiple stakeholders, projects, systems, vendors, and competing priorities simultaneously

• Advanced Microsoft Excel skills including pivot tables, lookups, data validation, reconciliation, and reporting

• Experience documenting business processes, developing standard operating procedures, and creating process workflows

• Strong analytical skills with the ability to investigate discrepancies, reconcile records, and maintain audit ready documentation

• Experience working with project management and collaboration tools such as Jira, Confluence, Planview, Teams, or similar platforms

• Excellent communication, organization, stakeholder management, problem solving, and follow through skills

Preferred Qualifications

• Experience supporting SaaS platforms, enterprise technology products, systems integration initiatives, or digital services

• Experience partnering with Finance, Legal, Technology, Product, and vendor management teams

• Experience establishing new billing operations or transforming highly manual billing processes into scalable and repeatable models

• Familiarity with contract based billing, recurring revenue models, vendor invoicing, dispute management, and financial controls

• Experience supporting software deployments, integrations, testing efforts, or technical implementation projects

• Project Management certification or equivalent practical project leadership experience

• Experience within hospitality technology, events management, sales systems, or related industries is a plus

Why Join This Opportunity

• Play a critical role across both technical project execution and financial operations

• Gain exposure to technology, product, finance, and operational leadership teams

• Influence process improvements and operational transformation initiatives

• Help establish scalable procedures that drive long term business efficiency

• Join a collaborative environment where your contributions have direct organizational impact