Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams. Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.
Numbers & Facts
Location
NULL, AK (Remote)
Salary
$110–$120
Description
Technical Program Manager (TPM)
Location: Remote (West coast candidates only)
Salary : $110k- $120k/Annum per annum + benefits
FTE Preffered
Target Profile: Technical Program Manager (TPM)
Core Initiative: Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration.
Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams.
Required Domain Experience: Proven track record managing large-scale call center or contact center migrations.
Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points.
Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack.