Amazon.com Inc logo

Technical Program Manager, Field Integration & Testing, Amazon Leo

Amazon.com Inc

  • Redmond, WA
  • 2 days ago

    Highlights

    You will write and communicate crisp and concise updates The ideal candidate is a hands-on, highly organized TPM who thrives in ambiguity, is comfortable working closely with engineers and field testers on production hardware and real integrations, and is energized by the challenge of proving out a brand-new satellite connectivity experience country by country. Within the Experience Validation organization, the Field Integration and Testing (FIT) team pioneers end-to-end network field validation-testing Leo"s full signal path from the customer terminal through gateway infrastructure to the internet, in real customer environments that labs cannot fully replicate.

    Numbers & Facts

    LocationRedmond, WA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    Amazon Leo is Amazon"s low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

    Within the Experience Validation organization, the Field Integration and Testing (FIT) team pioneers end-to-end network field validation-testing Leo"s full signal path from the customer terminal through gateway infrastructure to the internet, in real customer environments that labs cannot fully replicate. We are looking for a Technical Program Manager to drive the execution of FIT"s core testing operations and its international expansion as Leo scales across territories and new hardware. You will be the connective tissue between FIT, Leo engineering, the Beta teams, and the Amazon Devices Field Quality Engineering (FQE) partnership, keeping test coverage aligned with a fast-moving release cadence of new customer terminals, firmware, and mobile app builds.

    Key job responsibilities

    In this role, you will own the program mechanics across FIT"s three prioritized workstreams. For core operations, you will coordinate pre-release testing of new hardware and app releases before they reach Beta cohorts, create and drive resolution of bugs and quality issues, and track the health and uptime of the Solution Lab CT fleet as a shared resource for Leo teams. You will coordinate execution of country-specific functional test cases (e.g. regional IP routing, KPOP routing, Legal Interception) and B2B use cases-across Solution Labs in the Americas and EMEA, and support Solution Lab and demo center expansion into future markets. In the process ou will help operationalize the FQE partnership so expert testers can be dispatched to any country on short notice. Throughout, you will manage schedules, dependencies (including Beta Ops provisioning, hardware delivery, and spot enablement), open items, and risks, and maintain clear, data-backed status for leadership.

    Success in this role requires strong technical program management judgment, comfort with networking and connectivity concepts, and the ability to coordinate many moving parts across teams, vendors, and geographies. You will define and report the metrics that show testing is on track and you anticipate dependencies and risks before they slip. You will write and communicate crisp and concise updates The ideal candidate is a hands-on, highly organized TPM who thrives in ambiguity, is comfortable working closely with engineers and field testers on production hardware and real integrations, and is energized by the challenge of proving out a brand-new satellite connectivity experience country by country.

    Export Control Requirement:

    Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

    Similar Jobs

    See more jobs