Technical Program Manager - Contract

Detailed Job description:

About the Role

We are modernizing how our employees communicate and collaborate. Over the next 12–18 months, we will move company-wide chat from Zoom Team Chat to Slack Enterprise and migrate content from Box to Microsoft SharePoint and OneDrive. These programs touch every employee, every function, and many of our external partners.

We are looking for a Technical Program Manager to lead these programs end to end. This role is less about moving data and more about moving people. Success depends on your ability to build alignment across senior stakeholders, work closely with Legal, Security, and Records Management, and drive real adoption so that employees choose the new tools, not just gain access to them.

You do not need to have run a Slack or SharePoint migration before. We are looking for someone who has led large, cross-functional technology programs, understands what it takes to change how people work, and can quickly learn the technical landscape.

What You Will Do

Program leadership

• Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget.
• Design phased rollout and migration waves that balance business priorities, technical readiness, and organizational capacity for change.
• Coordinate internal teams, vendors, and professional services partners, holding all parties accountable to commitments.
• Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare.

Stakeholder management and governance

• Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths.
• Build strong working relationships with business leaders across functions and regions, understanding their workflows and constraints.
• Partner early and continuously with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements.
• Prepare clear, concise executive communications and status reporting, including candid assessments of risk.
• Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preference.

Change management and adoption

• Develop and execute a change management strategy covering audience analysis, communications, training, and support.
• Build and lead a Champions Network that drives peer-to-peer adoption and provides feedback to the program team.
• Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees.
• Define clear guidance on how collaboration tools fit together (for example, when to use Slack versus Microsoft Teams, or SharePoint versus OneDrive).
• Define and track adoption metrics, and adjust the approach based on data and user feedback.

Technical delivery

• Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements.
• Understand migration tooling, data volumes, and content complexity well enough to identify risks and make informed trade-offs.
• Drive standards for platform governance, such as channel naming, app and integration approval, site provisioning, and guest access.

What You Bring

Required

• 7 years of program or project management experience, including leading large, cross-functional technology initiatives that affected a broad employee population (for example, ERP, infrastructure, end-user computing, or enterprise application rollouts).
• Demonstrated experience leading change management and driving user adoption, not just technical delivery.
• Track record of managing senior stakeholders, building governance structures, and influencing without direct authority.
• Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements.
• Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences.
• Comfort with ambiguity and the ability to learn new platforms quickly.

Preferred

• Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom.
• Experience with content or data migrations, including permissions and records retention considerations.
• Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services.
• Familiarity with change management frameworks such as Prosci ADKAR.