Highlights
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. You will investigate complex marketplace behaviors, drive improvements in how Microsoft Ads detects and responds to anomalies, influence technical strategy, and help shape the future of marketplace health and reliability.
Numbers & Facts
| Location | Redmond, WA |
| Industry | Computer Software |
| Salary | $142,800–$274,800 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1975 |
| Website | http://www.microsoft.com |
Description
Overview
The Microsoft Ads Live Marketplace team is responsible for monitoring and improving the health of the Microsoft Ads ecosystem. We partner closely with Engineering, Product Management, Data Science, Finance, Customer Support, and Operations teams to ensure a reliable and trusted marketplace that operates at global scale.Our team:Monitors marketplace and platform health across global regions, customers, and products.Investigates unexpected trends, anomalies, and performance deviations impacting advertisers, publishers, users, and revenue.Connects signals across business and technical systems to identify root causes and mitigation opportunities.
As a Principal Technical Program Manager, you will operate at the intersection of engineering, data science, business intelligence, operational excellence, and AI. You will investigate complex marketplace behaviors, drive improvements in how Microsoft Ads detects and responds to anomalies, influence technical strategy, and help shape the future of marketplace health and reliability.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. We foster a culture built on growth mindset, innovation, respect, integrity, accountability, and inclusion, enabling everyone to do their best work and make a lasting impact.
Responsibilities
- Lead investigations into complex marketplace issues affecting customers, advertisers, publishers, revenue, and platform performance.
- Drive Marketplace Health and Reliability . Partner with engineering teams to strengthen observability, automated detection, and alerting capabilities.
- Lead cross-functional efforts involving Engineering, Product Management, Data Science, Finance, Operations, and Customer Support teams.
- Serve as a trusted advisor on marketplace performance, operational health, and strategic decision making.
- Develop frameworks, processes, and tools that improve organizational effectiveness and reduce operational overhead.
- Identify opportunities to leverage AI and intelligent automation to improve investigation efficiency and operational productivity.
Qualifications
Required Qualifications:
Bachelors Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- 12+ years of experience in Technical Program Management, Software Engineering, Site Reliability Engineering, Data Science, Product Management, or related technical disciplines.
- Experience with online advertising platforms, marketplaces, auction systems, search technologies, recommendation systems, commerce platforms, or other large-scale digital ecosystems.
- Experience leading incident response, root-cause investigations, post-incident reviews, and operational excellence initiatives.
- Experience building or improving observability, monitoring, anomaly detection, telemetry, or operational health frameworks.
- Experience working with machine learning, AI-powered systems, predictive analytics, or intelligent automation technologies.
- Demonstrated ability to influence engineering, product, and business leaders without direct authority.
- Track record of driving measurable improvements in reliability, operational excellence, customer experience, or business outcomes
#MicrosoftAI
Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Company
DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
GET THE BALL ROLLING