Technical Production Support Engineer

Technical Production Support Engineer

Location: Chicago, Illinois (Hybrid, 3 days onsite)

Role Overview

This position supports a mission-critical, client-facing wealth management application. The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client servicing teams. The role involves managing an average of 30-50 tickets per week in an environment running on Azure Cloud, PCF (Pivotal Cloud Foundry), and WebLogic platforms.

Key Responsibilities

• * Troubleshoot code-level production issues through monitoring, log analysis, and technical analysis.
• Provide day-to-day production support for a wealth management application built with Java, Spring Boot, and REST APIs.
• Lead production stability efforts by preventing issues and improving application stability.
• Track, manage, and resolve incidents, changes, and problems for assigned applications.
• Provide regular updates to stakeholders on incident progress and SLA risks.
• Collaborate with project and development teams to prioritize fixes and releases.
• Ensure compliance with all audit requirements, including change control procedures and data security.
• Coordinate with onsite and offshore teams to support applications and drive continuous improvement.
• Participate in a rotating on-call schedule (approximately one week every three weeks) for after-hours and weekend support of critical incidents.

Required Qualifications

Experience:

• Proven experience in a production support or development role.
• Hands-on technical capability to troubleshoot code-level issues, perform technical analysis, and make code changes.
• Experience supporting mission-critical, enterprise-level applications.
• Strong troubleshooting and root cause analysis skills.
• Ability to review and understand application architecture.

Technical Skills:

• Java
• Spring Boot
• REST APIs

Preferred Qualifications

• Experience with Azure and/or PCF (Pivotal Cloud Foundry).
• Experience in the banking or financial services industry.
• Exposure to JavaScript, UI, or other front-end technologies.
• Experience in a Site Reliability Engineering (SRE) or Service Delivery role.