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Technical Production Support Engineer
- Location: Chicago, Illinois 60603
- Work model: On-site
- Posted August 3, 2026
- Job ID: JPC - 207240
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Job Description
Technical Production Support Engineer - Hybrid in Chicago, IL
About the Role
Join a dynamic team as a Technical Production Support Engineer supporting a mission-critical, client-facing wealth management application. This hybrid position (three days onsite) offers hands-on experience with cutting-edge technology stacks in a fast-paced, collaborative environment. You will play a crucial role in application stability, troubleshooting, and continuous improvement, working closely with development and business teams to deliver excellence for enterprise clients.
Responsibilities
- Provide daily production support for high-availability financial applications built with Java, Spring Boot, and REST APIs
- Diagnose and resolve code-level issues through log analysis, technical investigation, and monitoring
- Manage and track 30-50 support tickets weekly, ensuring timely resolution and stakeholder communication
- Lead efforts to enhance production stability and proactively prevent incidents
- Coordinate with application development, project, and client servicing teams to prioritize bug fixes and releases
- Ensure compliance with audit, change control, and data security standards
- Collaborate with both onsite and offshore teams to drive support effectiveness and process improvements
- Participate in a rotating on-call schedule for after-hours and weekend support (approximately one week every three weeks)
Required Skills and Experience
- Strong experience in production support or development for enterprise-level, mission-critical applications
- Proven ability to troubleshoot and resolve code-level issues
- Hands-on expertise in Java, Spring Boot, REST APIs
- Demonstrated root cause analysis and technical problem-solving capabilities
- Understanding of application architecture
Preferred Skills
- Experience with Azure or Pivotal Cloud Foundry (PCF)
- Background in financial services or banking environments
- Exposure to JavaScript, UI, or front-end technologies
- Experience in Site Reliability Engineering (SRE) or Service Delivery roles
Benefits
- Opportunity to work in a highly visible, client-facing role with direct impact
- Hybrid work model promoting work-life balance
- Exposure to modern cloud platforms and enterprise technologies
- Collaborative, inclusive team culture with opportunities for professional growth and skill development
How to Apply
If you are passionate about production support, thrive in fast-paced environments, and are eager to advance your career in financial technology, apply today to join our Chicago-based team!
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Job details
Job ID JPC - 207240
Location Chicago, Illinois, United States
Work Model On-site
Job Type Contract
Posted August 3, 2026
Skills Word
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