About Us
At
Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series C company, backed by over $200 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and Andreessen Horowitz with support from General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get things done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As our Identity Product Manager, you will own the foundational Identity and Account platform that powers the family of Félix products. This role spans the critical areas of authentication, account lifecycle, and the core account management and security tools. As a product leader, you will drive the strategy for secure, effortless customer identification and verification, balancing world-class operational rigor with a deep focus on security, scale, and measurable business impact across a complex, global ecosystem.
Responsibilities
- Platform and Data Strategy: Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo-expansion.
- Identity and authentication flow design. Own end-to-end design of identity and authentication flows (including sign-up, sign-in, account recovery, Passkey/OTC/PIN verification, step-up authentication) as specifications that are implemented by other product teams. You define the experience, the logic, and the acceptance criteria while implementation is distributed. This involves aligning multiple teams around a single coherent identity experience without owning its execution directly.
- Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems.
- Cross-Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross-functional teams to align and drive a cohesive strategy. Manage competing demands across teams with explicit dependency tracking and clear prioritization principles.
- Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company-wide business impact.
- AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI-driven service experiences, exploring AI-forward approaches like behavioral signals and LLM-aided identity decisioning.
- Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership.
Requirements
- Around 8 years of experience in Product Management.
- Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI-forward or ML-enabled products in identity, risk, or customer service is a plus.
- Platform product experience (required). Demonstrated track record owning a platform or shared infrastructure product where internal product and engineering teams are the primary customer.
- Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems.
- Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive-level visibility and align complex cross-functional teams (including Fraud, Compliance, and Operations) around a shared platform roadmap.
- Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision-making through data.
- Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Base (Flexible depending on expectations/interview performance)
- SF/NYC: $152,000 - $193,000
- Miami: $123,000 - $160,000
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- For US-based employees, 401(k) with an employer match
- Continuous learning opportunities
- 401(k) with an employer's match
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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