Technical Product Manager – Adobe Experience Platform (AEP/AJO) | On-site

Role OverviewWe are seeking a Technical Product Manager with deep expertise in Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Journey Optimizer (AJO) to act as the bridge between business stakeholders and technology teams. This role will drive customer engagement strategy, identify high-value use cases, translate business requirements into technical solutions, and maximize adoption of Adobe Experience Cloud capabilities.Key ResponsibilitiesBusiness & Product Leadership

• Partner with Marketing, Digital, Analytics, Product, Compliance, and Technology stakeholders.
• Lead discovery workshops to identify customer experience and personalization opportunities.
• Build and maintain the AEP/AJO roadmap aligned to business objectives and customer outcomes.
• Define use case priorities, success metrics, and value realization plans.

AEP/AJO Strategy & Use Case Development

• Design and prioritize omnichannel customer journeys leveraging:
  • Real-Time CDP
  • Audience Segmentation
  • Journey Orchestration
  • Decisioning & Personalization
  • Event-Based Triggering
• Recommend innovative engagement strategies using Adobe capabilities.
• Create business cases and implementation plans for new use cases.

Technology & Delivery Leadership

• Collaborate with architects, developers, data engineers, and martech teams.
• Translate business requirements into functional and technical specifications.
• Govern backlog, sprint priorities, UAT, releases, and adoption plans.
• Ensure alignment with data governance, privacy, and regulatory requirements.

Measurement & Optimization

• Define KPIs and measurement frameworks.
• Drive A/B testing, journey optimization, and continuous improvement.
• Provide executive-level reporting on customer engagement and business impact.

Required Qualifications

• 8+ years in Product Management, Martech, Digital Experience, CRM, or Customer Engagement Platforms.
• Hands-on experience with:
  • Adobe Experience Platform (AEP)
  • Adobe Journey Optimizer (AJO)
  • Real-Time CDP
  • Customer Journey Analytics (CJA)
• Strong understanding of customer lifecycle management, personalization, segmentation, and omnichannel marketing.
• Experience working with Agile delivery teams and enterprise-scale digital transformation programs.
• Financial Services, Wealth Management, or Insurance industry experience preferred.