Technical Operations Manager , AWSManufacturing and Repair

AWS Manufacturing & Repair Operations is focused on automated assembly solutions where innovative approaches are needed to accelerate overall manufacturing time for AI/ML platforms. We work backwards from customers to increase critical capacity for AWS services by improving yield and reliability while reducing cycle time. This highly cross-functional initiative brings together critical expertise from across Amazon teams dedicated to meeting and exceeding customer expectations through innovative validation processes and Amazon operational excellence.

Key job responsibilities

• Manage a shift of technicians (Sun-Wed, 8:00am - 6:30pm)
• Own and manage daily repair operations for AI compute and switch sleds.
• Drive repair throughput, yield, and cycle time performance against established targets; identify and remove bottlenecks
• Develop and implement standardized repair procedures, diagnostic workflows, and functional test protocols
• Ensure all repaired components meet quality and acceptance testing criteria prior to reintegration into production
• Manage repair queue prioritization and capacity planning to align with production schedules and customer demand signals

A day in the life

You will start your day reviewing operational dashboards and connecting with your team leads to assess priorities. From there, you might facilitate a cross-functional planning session, work through an escalation requiring quick judgment, or conduct a one-on-one coaching session with a direct report. You will regularly engage with partner teams such as Amazon Cloud Logistics, Re:Cycle Reverse Logistics, Warehousing and Transportation to align on project timelines and resource allocation, and you will carve out time to evaluate process improvements that keep your operations running smoothly.

About the team

Manufacturing and Repair is part of AWS"s hardware infrastructure organization, responsible for building, maintaining, and optimizing the physical backbone of the world"s largest cloud. We operate across multiple sites globally, including state-of-the-art manufacturing and operations facilities. Our mission is to deliver hardware at scale with the highest quality, lowest cost, and fastest speed - enabling AWS to meet the growing demands of our customers. We are a team of operations leaders, process engineers, program managers, data scientists, and skilled technicians who thrive in a fast-paced, highly technical environment.