| Location | Phoenix, AZ |
| Salary | $44–$46 Per Hour |
Technical Manager/SRE Senior Lead
Information Systems
Help Desk / Technical Support
$ 44 - $ 46 / Hour
location_onPhoenix, Arizona
acuteContractor
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Your Role
Akkodis is seeking a Technical Manager/SRE Senior Lead for a Contract with a client in Phoenix, AZ. The ideal candidate will be responsible for leading Site Reliability Engineering (SRE) and Production Support operations, ensuring platform stability, service availability, and effective incident management across enterprise environments.
Rate Range: $44/hour to $46/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Technical Manager/SRE Senior Lead Job Responsibilities include:
Lead and manage Site Reliability Engineering (SRE) and Production Support teams to ensure high system availability, reliability, and adherence to service level objectives (SLOs).
Coordinate and drive incident management activities, including bridge calls, escalations, root cause analysis (RCA), and timely resolution of critical production issues.
Monitor platform health, service performance, and operational metrics to identify opportunities for reliability improvements, enhanced observability, and operational efficiency.
Prepare and maintain operational reports, dashboards, trend analyses, service availability metrics, and stakeholder communications to support governance and decision-making.
Drive continuous service improvement initiatives by analyzing recurring incidents, implementing preventive actions, and improving support processes in alignment with ITSM and SRE best practices.
Plan, coordinate, and facilitate Disaster Recovery (DR) exercises, ensuring operational readiness, documentation accuracy, and successful recovery validation across business-critical platforms.
Required Qualifications:
Bachelor's degree in computer science, Information Technology, Engineering, Information Systems, or a related technical field. ITIL, SRE, or relevant cloud/platform certifications are preferred.
10+ years of experience in Site Reliability Engineering (SRE), Production Support, IT Operations, Incident Management, or Infrastructure Support, including leadership experience managing enterprise support teams.
Strong expertise in SRE and ITSM processes, incident management, root cause analysis (RCA), service reliability, platform monitoring, operational reporting, and production support governance.
Proven experience leading critical incident response, disaster recovery (DR) planning and execution, stakeholder management, service improvement initiatives, and driving reliability, availability, and observability across large-scale enterprise platforms.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Deep.Kumar@akkodisgroup.com.
Pay Details: $44.00 to $46.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ref: 1641577
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