Technical Manager - Industrial - New Bedford, MA

Michael Page International

New Bedford, Massachusetts
14 days ago

$120,000–$150,000 Per Year
Full-time

Highlights

They will possess excellent communication and problem-solving skills, be comfortable interacting with customers at a senior level, and have a track record of improving service operations within a manufacturing or industrial equipment environment. The successful candidate will drive training initiatives, analyse service trends, coordinate with internal stakeholders, and develop strategies to improve service delivery, operational efficiency, and customer satisfaction.

Numbers & Facts

Location	New Bedford, Massachusetts
Job Type	Full-time
Industry	Staffing/Employment Agencies
Salary	$120,000–$150,000 Per Year
Company Size	10,000 employees or more
Website	https://www.michaelpage.ca/

Description

Technical Manager

The Technical Manager will oversee the U.S. technical service function, leading a team of field service professionals while ensuring exceptional customer support and equipment performance. The successful candidate will drive training initiatives, analyse service trends, coordinate with internal stakeholders, and develop strategies to improve service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities:

Lead, mentor, and develop the national technical service team.
Analyse service performance data, identify trends, and implement corrective actions.
Manage customer escalations and maintain strong relationships with key accounts.
Partner with engineering, quality, sales, and supply chain teams to resolve technical issues.
Enhance service documentation, training programmes, and operational procedures.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The ideal candidate is an experienced service management professional with a strong technical foundation and proven leadership abilities. They will possess excellent communication and problem-solving skills, be comfortable interacting with customers at a senior level, and have a track record of improving service operations within a manufacturing or industrial equipment environment. Qualifications & Experience:

Bachelor's degree in Mechanical Engineering or a related technical discipline.
Proven experience managing technical service or field service teams.
Strong knowledge of mechanical, electrical, and software systems.
Experience with quality processes, regulatory compliance, and continuous improvement initiatives.
Excellent leadership, coaching, analytical, and customer-facing communication skills.

This is an opportunity to join a growing and innovative organization where you can make a visible impact on customer success and operational performance. The role offers significant leadership responsibility, exposure to cross-functional decision-making, and the chance to influence service strategy across a national operation. Benefits Include:

Leadership position with national scope and strategic influence.
Opportunity to work closely with executive leadership and product development teams.
Dynamic environment focused on innovation, customer service, and continuous improvement.

About Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.