Technical Manager - Industrial - New Bedford, MA

An established manufacturer of automated print finishing equipment is seeking a Technical Service Manager to lead its U.S. service organization, oversee technical support operations, and drive customer satisfaction initiatives. This leadership position combines team management, service strategy, customer engagement, and cross-functional collaboration with engineering, quality, sales, and supply chain teams.

Client Details

Our client is a well-respected international manufacturer specializing in automated equipment and finishing solutions for the printing and document production industry. With a reputation for innovation, quality, and operational excellence, the company serves customers across a wide range of commercial and industrial applications.

The organization continues to invest in technology, product development, and customer support, providing employees with the opportunity to work in a collaborative environment where continuous improvement and customer success are central to the business strategy.

Description

The Technical Manager will oversee the U.S. technical service function, leading a team of field service professionals while ensuring exceptional customer support and equipment performance. The successful candidate will drive training initiatives, analyse service trends, coordinate with internal stakeholders, and develop strategies to improve service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities:

• Lead, mentor, and develop the national technical service team.
• Analyse service performance data, identify trends, and implement corrective actions.
• Manage customer escalations and maintain strong relationships with key accounts.
• Partner with engineering, quality, sales, and supply chain teams to resolve technical issues.
• Enhance service documentation, training programmes, and operational procedures.

Profile

The ideal candidate is an experienced service management professional with a strong technical foundation and proven leadership abilities. They will possess excellent communication and problem-solving skills, be comfortable interacting with customers at a senior level, and have a track record of improving service operations within a manufacturing or industrial equipment environment.

Qualifications & Experience:

• Bachelor's degree in Mechanical Engineering or a related technical discipline.
• Proven experience managing technical service or field service teams.
• Strong knowledge of mechanical, electrical, and software systems.
• Experience with quality processes, regulatory compliance, and continuous improvement initiatives.
• Excellent leadership, coaching, analytical, and customer-facing communication skills.

Job Offer

This is an opportunity to join a growing and innovative organization where you can make a visible impact on customer success and operational performance. The role offers significant leadership responsibility, exposure to cross-functional decision-making, and the chance to influence service strategy across a national operation.

Benefits Include:

• Leadership position with national scope and strategic influence.
• Opportunity to work closely with executive leadership and product development teams.
• Dynamic environment focused on innovation, customer service, and continuous improvement.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.