Technical Lead Site Reliability & Performance Engineer

ECLARO

Addison, TX
1 day ago

$80 Per Hour

Highlights

Play a critical role in ensuring the reliability, performance, security, and operational health of Client's externally facing digital platforms through ownership of key platform services including observability, domain services, DNS, certificate management, CDN technologies, web application firewalls, cloud platform infrastructure, and Infrastructure-as-Code (IaC) solutions. This position provides the opportunity to work with globally distributed engineering teams operating in a follow-the-sun support model, influence platform strategy across multiple regions, partner with technical leaders worldwide, and develop toward a future Technical Manager role.

Numbers & Facts

Location	Addison, TX
Industry	Staffing/Employment Agencies
Salary	$80 Per Hour
Company Size	500 to 999 employees
Year Founded	1999
Website	http://www.eclaroit.com

Description

Technical Lead Site Reliability and Performance Engineer
Job Number: 26-01385

Ready to take your career to the next level with a company that values innovation, leadership, and personal growth? ECLARO is looking for a Technical Lead Site Reliability and Performance Engineer for our client in Addison, TX.

ECLARO’s client is an industry-leading organization that has built a reputation for excellence through its dedication to quality products, customer satisfaction, and employee development. Join a team where your contributions can help drive meaningful results on a global scale.

Position Overview:

Highly experienced Technical Lead - SRE and Platform Engineering to provide technical leadership for the reliability, performance, security, observability, and operational management of enterprise platforms and modern web applications.
This role is ideal for a senior engineer, technical lead, or architect who enjoys solving complex technical challenges, mentoring engineers, and influencing technical direction while remaining hands-on.
The position offers a clear growth path into a future Technical Manager – SRE and Platform Engineering role as organizational needs and leadership responsibilities expand.
The Technical Lead will serve as a senior technical leader for Site Reliability Engineering (SRE), monitoring and observability, domain portfolio management, cloud platform operations, infrastructure automation, web application security, and application availability.
The role will work closely with engineering teams in Dallas, Europe, and Asia Pacific to establish consistent operational standards, improve platform reliability, and drive technology modernization across Client's global technology landscape.
Play a critical role in ensuring the reliability, performance, security, and operational health of Client's externally facing digital platforms through ownership of key platform services including observability, domain services, DNS, certificate management, CDN technologies, web application firewalls, cloud platform infrastructure, and Infrastructure-as-Code (IaC) solutions.

This role offers a unique opportunity to work as part of a globally distributed engineering organization supporting mission-critical platforms and digital experiences used across international business operations.
Collaborate closely with engineering and operational teams located in Dallas, Texas (Corporate Headquarters), Europe Region, and Asia Pacific Region.
Through these partnerships, you will gain exposure to diverse technologies, operating models, and global business challenges while helping drive platform reliability, observability, security, and operational excellence across multiple markets.
This position provides the opportunity to work with globally distributed engineering teams operating in a follow-the-sun support model, influence platform strategy across multiple regions, partner with technical leaders worldwide, and develop toward a future Technical Manager role.

Provides a clear progression path into a Technical Manager – SRE and Platform Engineering role for candidates demonstrating leadership, operational ownership, mentoring, infrastructure automation expertise, and strategic influence.
Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.

Responsibilities:

Technical Leadership:
- Provide technical leadership across Platform Engineering and Site Reliability Engineering functions.
- Establish engineering standards, operational best practices, and reliability objectives.
- Lead technical decision-making for cloud infrastructure, observability platforms, domain services, infrastructure automation, application security, and operational tooling.
- Mentor engineers and provide technical coaching across multiple disciplines.
- Drive technical roadmaps and continuous improvement initiatives.
- Evaluate, promote, and help operationalize emerging engineering capabilities, including AI-assisted development tools, coding agents, Infrastructure-as-Code automation, and other technologies that improve engineering productivity, quality, and speed of delivery.
Site Reliability Engineering (SRE):
- Lead enterprise reliability initiatives focused on availability, scalability, resiliency, performance, and operational excellence.
- Define and drive adoption of SLOs, SLIs, Error Budgets, Incident Management, and Root Cause Analysis.
- Drive automation initiatives that reduce operational overhead and improve service reliability.
Monitoring & Observability Platform Ownership:
- Serve as the technical owner for the enterprise monitoring and observability platform.
- Support APM, infrastructure monitoring, synthetic monitoring, Real User Monitoring (RUM), centralized logging, and distributed tracing.
- Define dashboards, alerting standards, operational metrics, and reporting.
Domain Portfolio & DNS Management:
- Lead governance of the company's global domain portfolio.
- Manage registrations, renewals, DNS services, certificate lifecycle management, and related vendor relationships.
- Ensure domain-related services remain secure, compliant, and highly available.
Cloud Platform Engineering, Automation & Edge Services:
- Provide technical leadership for AWS infrastructure, Kubernetes/EKS, CDN, DNS, SSL/TLS, load balancing, Web Application Firewalls (WAF), and edge security services.
- Design and support Infrastructure-as-Code solutions using Terraform.
- Establish standards for cloud provisioning, automation, and environment consistency.
Infrastructure as Code & Terraform:
- Design, maintain, and optimize Terraform modules and deployment pipelines.
- Promote automated provisioning, version control, testing, and infrastructure governance.
- Drive reduction of manual deployment activities through automation.
Web Application Security & WAF Administration:
- Administer and optimize AWS WAF and comparable WAF technologies.
- Manage WAF rules, rate limiting, bot protection, IP reputation controls, and application-layer threat mitigation.
- Partner with Information Security to improve web application protection capabilities.
Modern Web Application Support & Troubleshooting:
- Serve as a senior escalation point for complex production issues.
- Lead troubleshooting across client-side and server-side technologies.
- Diagnose issues involving browser behavior, APIs, DNS, CDN, WAF, load balancing, networking, cloud infrastructure, and application performance.
- Drive reliability, resiliency, and end-user experience improvements.
Global Collaboration:
- Work closely with engineering teams across North America, Europe, and Asia Pacific.
- Participate in technical reviews, architecture discussions, operational planning, and knowledge sharing.
- Help evolve a follow-the-sun operating model.
On-Call & Operational Support Responsibilities:
- Participate in scheduled on-call rotations supporting critical platforms and services.
- Provide leadership during major incidents and after-hours escalations.
- Support maintenance, upgrades, deployments, and disaster recovery activities.

Required Qualifications:

8+ years supporting enterprise applications, cloud platforms, infrastructure services, or web technologies.
3+ years serving as a Technical Lead, Senior Engineer, Architect, or equivalent.
Strong experience with AWS, Terraform, Kubernetes/EKS, DNS, CDN, AWS WAF, SSL/TLS, observability platforms, CI/CD, and SRE practices.
Experience troubleshooting large-scale customer-facing web applications.

Preferred Qualifications:

Experience managing global domain portfolios.
Experience with enterprise observability platforms and global support models.
Experience developing enterprise Infrastructure-as-Code frameworks and reusable Terraform modules.
Experience leveraging AI-assisted development tools and coding agents such as GitHub Copilot, Microsoft Copilot, Claude Code, Cursor, Amazon Q Developer, or similar technologies to accelerate software delivery, infrastructure automation, troubleshooting, and operational efficiency.
AWS, Terraform, Kubernetes, SRE, networking, security, or cloud certifications.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Mark Samson

Msamson@eclaro.com

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About Company

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

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