Technical Lead

The role will require strong technical ownership across Blue Yonder OMS or IBM Sterling OMS, with a focus on design, development, integrations, triage, analysis, production support, and coordination with onsite/offshore teams. The ideal candidate should be able to work directly with client stakeholders, analyze complex OMS issues, guide technical delivery, and ensure timely resolution of business-critical incidents and enhancements.

Job Title: Technical Lead
Work Location: Seattle, WA 98121 (Hybrid)
Contract duration: 06 Months

Minimum years of experience required: 10 years of relevant IT experience preferred
Certification needed: Java, AWS or GCP, BY OMS (preferred) and/or Sterling OMS (Please refer JD for detailed information)

Work Mode: Onsite role with coordination across offshore and global teams
Technology Preference: Blue Yonder OMS preferred; IBM Sterling OMS experience is acceptable
Project Type: Development and Support

Detailed Job Description:
Role Overview
Seeking a hands-on OMS Technical Lead for an onsite role to support enterprise retail order management initiatives. The role will require strong technical ownership across Blue Yonder OMS or IBM Sterling OMS, with a focus on design, development, integrations, triage, analysis, production support, and coordination with onsite/offshore teams. The ideal candidate should be able to work directly with client stakeholders, analyze complex OMS issues, guide technical delivery, and ensure timely resolution of business-critical incidents and enhancements

Key Responsibilities
" Lead technical delivery for enterprise retail OMS solutions across development, enhancements, upgrades, and support activities.
" Work hands-on on OMS triage, issue analysis, troubleshooting, root-cause analysis, and resolution of production and integration issues.
" Analyze order, inventory, fulfillment, payment, returns, and downstream integration issues across OMS and connected systems.
" Own design and development activities for OMS configurations, extensions, Java-based backend components, REST services, and integrations.
" Design and support integrations with eCommerce, ERP, payment gateways, fraud systems, WMS/3PL, carrier systems, and other enterprise platforms.
" Support deployments, releases, environment changes, CI/CD pipeline activities, and cloud-based OMS deployments on AWS or GCP.
" Perform health checks, review alerts and logs, identify recurring issues, and drive preventive actions to improve platform stability.
" Collaborate with business, product, QA, DevOps, cloud, infrastructure, and offshore teams to validate fixes and ensure smooth delivery.
" Act as the onsite technical interface for client stakeholders and ensure clear communication between onsite and offshore teams.
" Mentor team members, conduct technical reviews, maintain documentation/runbooks, and drive continuous improvement through automation and process improvements.
" Participate in triage calls, daily standups, incident reviews, and status meetings, providing clear updates on work progress and risks.

Required Qualifications
" Bachelor s degree or foreign equivalent from an accredited institution. Equivalent progressive experience may be considered in lieu of education as per hiring guidelines.
" 10 years of relevant Information Technology experience preferred.
" Strong hands-on experience in Retail Order Management Systems, with a deep understanding of omnichannel order orchestration, inventory availability, fulfillment, and return processes.
" A very good experience in Blue Yonder OMS is preferred. If Blue Yonder OMS experience is not available, strong IBM Sterling OMS experience will also be considered.
" Strong hands-on Java development experience with RESTful API integrations and OMS extensibility.
" Experience in troubleshooting production issues, performing root-cause analysis, and managing L2/L3 support scenarios.
" Experience working in Unix/Linux environments and supporting cloud deployments on AWS or GCP.
" Good understanding of CI/CD pipelines, deployment processes, and environment management.
" Excellent written and verbal communication skills with the ability to work directly with client stakeholders and global teams.

Skill Area: Expected Experience
OMS Platforms: Blue Yonder OMS preferred, IBM Sterling OMS acceptable
Programming: Java, Spring Boot, object-oriented design; C exposure is a plus
Integration: REST APIs, JMS, XML, XSLT, JSON, enterprise integration patterns
Cloud and DevOps: AWS or GCP, CI/CD pipelines, deployment and environment management
Database: Oracle Database, SQL; Neo4j exposure is a plus
Retail Domain: Order capture, availability, fulfillment, returns, payments, inventory, carrier and WMS/3PL integrations
Support: Triage, production support, RCA, performance tuning, monitoring, alert analysis, SLA-driven resolution

Typical Day in the Role
" Perform OMS health checks and review alerts, logs, incidents, and service requests.
" Triage order failures, integration errors, inventory mismatches, payment or fulfillment issues, and downstream connectivity problems.
" Work with business and technical teams to analyze issues, validate fixes, and support deployments or releases.
" Provide updates in triage calls, standups, and status meetings, and coordinate action items between onsite and offshore teams.
" Document fixes, configuration changes, operational procedures, and lessons learned in runbooks.

Leadership Expectations
" Lead offshore team members and ensure timely progress on assigned development and support work.
" Maintain strong onsite-offshore communication and provide clear technical direction to the team.
" Track SLA adherence, risks, blockers, and delivery status, and proactively escalate when needed.
" Guide the team members on technical analysis, code/configuration changes, testing support, and production readiness.

Success Measures
" Timely and effective triage and resolution of OMS issues.
" Quality of technical analysis, design, and hands-on delivery.
" Strong client communication and clear onsite-offshore coordination.
" SLA adherence and measurable improvement in OMS stability and support processes.