Job Title: Technical Lead & Architect -Salesforce Order Management (OMS)
Location: Needham, MA
Face to face interview required
Candidate must be authorized to work without sponsorship
Client Name: RANDSTAD
*All candidates selected for an interview are required to complete our mandatory identity verification process.
Job Description
- Senior or lead engineer on the Salesforce platform, with Apex, Lightning Web Components and Flow at scale.
- Typically 7+ years in engineering and 4+ on Salesforce. Experience designing and supporting order or commerce workflows in production, including owning them after launch.
- Proven experience designing order management or commerce integrations with e-commerce, ERP, warehouse or logistics systems. Integration design: REST APIs, asynchronous and event-driven processing (Platform Events, batch and scheduled jobs), error handling, retries, idempotency and reconciliation.
- Experience with middleware platforms such as MuleSoft, Oracle Integration Cloud or equivalent. Design within platform constraints: governor limits, bulkification and scalable data design. Solid grasp of the Salesforce security model: sharing, CRUD and FLS enforcement, and permission set design.
- Experience leading technical direction and developing engineers. Formal management experience is not required.
- Experience directing delivery partner or systems integrator teams on Salesforce. Operational experience: monitoring, incident management, root-cause analysis and release governance.
- Daily hands-on use of AI coding assistants (for example GitHub Copilot, Claude, Cursor or Agentforce for Developers), with sound judgement about when AI output cannot be trusted.
- Clear written and verbal communication with technical and business audiences. Strongly preferred: Hands-on Salesforce Order Management (SFOM) experience. This is a specialized area, so deep order or commerce integration experience on another platform is also welcome.
- Copado or a comparable Salesforce DevOps tool, automated testing, and release and rollback management.
- Experience in a SOX-controlled or similarly regulated environment. Multi-region or multi-country commerce rollouts.
- Growing engineers from mid-level towards senior.
- Setting AI usage standards for a team, including data-handling rules, review expectations, and ways to measure delivery impact.
Nice to have: Salesforce certifications such as Platform Developer II, Order Management Accredited Professional, or an Architect credential.
- Familiarity with Agentforce, for working with the Service Cloud team on AI-assisted customer service.
- Service Cloud touchpoints: Care agents in Service Cloud depend on order and fulfilment data, so this role shares scope with the Service Cloud role.
- Define the order, fulfilment, return and warranty data that Service Cloud agents need, and the integration contract for it, with the Service Cloud tech lead.
- Agree how order status changes reach customer care, and how failed updates are surfaced to agents.
- Coordinate releases, since both teams share one codebase and release pipeline. Where Agentforce supports customer service, work with the Service Cloud team on the order data it uses.