Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
We are seeking a highly skilled professional with strong domain expertise in Patient Engagement and Support Programs to support and drive multiple workstreams including affordability, onboarding, adherence, and personalized patient data platforms. The role requires close collaboration with business, technology, and data teams to deliver scalable, compliant, and patient-centric solutions
Technical Skills
- Partner with business and clinical stakeholders to design, implement, and optimize patient support solutions across multiple workstreams
- Translate business requirements into functional and technical specifications
- Support solution design, integration strategy, and data flow across CRM, cloud, and analytics platforms
- Collaborate with engineering, AI/ML, and data teams to enable intelligent, data-driven patient experiences
- Ensure alignment with compliance, privacy, and regulatory standards in Life Sciences
Workstream-Specific Responsibilities & Skills
- Affordability Models
- Lead Salesforce (SFDC) and Patient CRM integrations to support affordability programs
- Enable seamless data exchange using Mulesoft integrations
- Support benefits investigation and financial assistance workflows
Patient Support Services / Patient Journey
- Design and enhance patient-facing applications and digital touchpoints
- Support end-to-end patient journey mapping and optimization
- Work closely with frontend and backend teams for system integrations
- Intelligent Onboarding & Consent Management
- Enable intelligent patient onboarding using AI-enabled digital tools
- Support consent management and compliant data capture
- Collaborate on building scalable onboarding workflows integrated with CRM systems
- Adherence Monitoring
- Support adherence solutions leveraging smart/IoT device integrations
- Partner with AI/ML teams to identify adherence friction points
- Enable data pipelines and analytics for adherence insights
- 3P - Personalized, Predictive Patient Data
- Lead data engineering initiatives to enable personalized and predictive patient insights
- Drive analytics platforms supporting patient care concepts
- Collaborate with data science teams for advanced predictive modeling
Nice-to-have skills
- Experience with AI/ML solutions in healthcare
- Exposure to Snowflake, IoT-based health devices, or real-world evidence platforms
- Prior experience working with pharma patient services or hub programs
Qualifications
- 8-12+ years of experience in Life Sciences, Healthcare IT, or Patient Engagement platforms
- Strong understanding of patient support programs, digital health solutions, and CRM ecosystems
- Hands-on experience working with AWS-based architectures and data platforms
- Ability to work across business, engineering, and data teams
- Strong communication, documentation, and stakeholder management skills
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.