Technical Infrastructure Program Manager , IT Services - CIS

Are you interested in a challenge that will reward your unique blend of business and technology skills? Are you excited by the opportunity to be central in addressing significant business-impacting processes and products? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, IT projects? As a Technical Infrastructure Program Manager (TIPM) for IT Services, you will have the opportunity to play a pivotal role in the future of IT Services. As a Technical Infrastructure Program Manager, you will be the glue between stakeholders to ensure our customers receive the right outcomes that drive customer obsessed security. As a Technical Infrastructure Program Manager for the IT Services organization, you will facilitate the transition of critical IT Services used by our customers to an externalized network platform that has no reliance on a traditional private corporate style network. In this role you will be the primary point of contact for the assigned services to align customer technical requirements to the business strategy by working cross functionally. This role requires senior program and project management experience, as customer engagement, stakeholder management and effective communication is critical. This role requires you to have effective written and verbal skills as this program has director and VP level visibility. As a TIPM you will ensure projects in the program are being scoped, planned, delivered and closed in line with the agreed success measures, budget, schedule and quality. This will require you to partner with service owners and operators to determine the right business outcomes.

Roles and Responsibilities

• Manage and own complex projects having enterprise wide impact.
• Establish the forward looking strategy and gain support for implementation.
• Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals.
• Develop gap analysis, functional specifications, project schedules and milestones.
• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
• Assess costs, benefits and risks, plus identify and respond to risks and high-priority issues rapidly and effectively through effective action and appropriate escalation.
• Balance business needs with technical and security requirements.
• Clearly communicate goals, responsibilities, issues and status to customers and senior managers.
• Lead and streamline the transition of IT Services in to production.
• Ensure changes are effectively released ensuring feedback mechanisms are established.
• Build effective relationships with stakeholder and service owners.
• Publish accurate and concise reports on time to maintain visibility and accountability.

Success in this role will require:

• Excellent project and program management skills.
• Thrive in the face of ambiguity and not be deterred to address and prioritize multiple projects.
• Understand strategic initiatives and drive them to a successful conclusion.
• Build trusting relationships allowing you to own and drive programs.
• Strong attention to detail and excellent analytical, written and presentation skills.
• Experience with detailed project planning, reporting, risk management and measurement.
• Strong multi-tasking and influencing skills.
• Excellent organization, analytical, quantitative, and presentation skills.
• Strong bias for action and "get it done" attitude.
• Flexibility to travel, both domestically and internationally, and work within global time zones.

Key job responsibilities

The key job functions of the Technical Infrastructure Program Manager are:

• Own the identification, scoping, and delivery strategy for the Infrastructure and AV solutions in Amazon offices.
• Own projects and initiatives having regional impact, including project schedules and milestones.
• Effectively manage stakeholders to successfully deliver the agreed scope.
• Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.
• Assess costs and benefits and maintain financial reporting control.
• Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.
• Clearly communicate project and program status, responsibilities and issues to stakeholders.

A day in the life

Reviewing requests from customers, ensuring that required information is available to understand the ask. Working on new designs, collaborating with customers and stakeholder teams, while being an strong advocate of standards, designing Infrastructure and AV installations. Removing blockers, and handling customer concerns and escalations. Timely updating of project work through the tracking tool, ensuring that updates are concise, but informative for senior management and customers. Working on cross collaboration projects that need Infrastructure and AV expertise and guidance.

About the team

The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon's corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.