Technical Illustrator & Publications Specialist (Hybrid: 3 days office/2 days WFH, after completing onsite product training)

Starting Salary: $51,500

DESCRIPTION/JOB SUMMARY

To produce accurate and timely print and online documentation that will assist Product Support Technicians and customers with the ordering of replacement parts and the troubleshooting of products

RESPONSIBILITIES/DUTIES

• Perform document content research and multi-task with Technical Illustrators, Engineers, Product Management and Technical Service
• Compile and maintain electronic and mechanical information for use in Illustrated Parts Breakdowns (IPBs), trouble-shooting guides, and any other documentation that is necessary for the technical and operational support of our products and component parts
• Assist in creating order forms using Adobe InDesign
• Create exploded-view technical illustrations and illustrated parts breakdowns from engineering drawings, CAD models, physical products, photographs, and other source material
• Develop and maintain corresponding parts lists, callouts, item numbers, descriptions, quantities, and assembly relationships
• Interpret engineering BOMs and translate engineering data into service- and customer-facing parts documentation
• Create Engineering Change Orders (ECOs) to create or revise Order Forms and Illustrated Parts Breakdowns (IPBs) in Agile Project Management
• Participate in Bill of Materials (BOMs) verification breakdowns
• Collaborate with Engineers, Product Management, Technical Service, and Manufacturing Engineering as needed
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management 
• Complete the annual CTPAT Security Training 
• Focus on continuous improvement, and consistently demonstrate good business judgment 
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

  REQUIRED SKILLS

• Must be a friendly team player, professional, detail-oriented, and honest

  Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions and BOMs
• Identify mechanical and electrical parts, and hardware

  Must have:

• Relentless drive to achieve advancement and continuous improvement
• Intermediate working knowledge of Microsoft Office Word and Excel
• Excellent verbal and written communication skills
• Excellent web navigation skills 
• Basic mathematical skills
• Excellent organizational skills

  PREFERRED SKILLS

• Basic working knowledge of Adobe Desktop Publishing Software preferred
• Basic understanding of electro-mechanical schematics preferred
• Basic familiarity with SolidWorks 3D geometry renderings preferred

  REQUIRED EXPERIENCE

• At least 1 year of experience in technical writing, Graphic Design, or Desktop Publishing,

  OR

• At least 6 months of experience with 3D CAD visualization, or CAD-derived illustration tools, OR
• At least 6 months of experience interpreting engineering drawings, BOMs, assembly drawings, and 3D CAD models,

  OR

• In lieu of experience, an associate degree or higher in a field related to Graphic Design, Technical Writing, or Engineering Design

  PREFERRED EXPERIENCE

• At least 3 years of experience in technical writing or a technical service role experience preferred
• At least 1 year of Graphic Design or Desktop Publishing and Layout experience preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

  REQUIRED EDUCATION

• High School Diploma or GED

  PREFERRED EDUCATION

• Associate degree in Graphic Design or Technical Writing related field preferred

  REQUIRED QUALIFICATIONS

• Must be legally authorized to work in the United States without sponsorship now, or in the future

  DETAILS

• This job description is not intended to be all-inclusive 
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

  Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. 

• Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

  If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.