Candidates must have dealership experience or have turning a wrench.
The technical helpline consultant is the main point of contact for VW and Audi dealer technicians who are attempting to diagnose and repair complex vehicle systems.
Provide prompt up to date technical assistance to Audi dealership personnel and field representatives via toll free telephone line and Web Based systems (TACS) for vehicle product shortcomings
Accurately record, track and research repair trends utilizing data received from dealership and corporate field personnel. Maintain clear records of all calls to the Technical Assistance Center by entering concise and correct information into the TACS system.
Provide repair trend data to Product Support, publications, Training and Field teams for in depth analysis
Assist in the resolution of complex problems resulting from unusual product shortcomings which are not repairable by normal procedures at the Dealership level.
Support warrant cost reduction activities by authorizing high dollar repairs or other special solutions
Support and maintain all documents related to the TACS system
Support Launch activities by collecting data and reporting during the Schedenstisch process
Locate and verify vehicle information for special repair procedures.