Technical Help Desk Associate

Daily responsibilities will include answering member's phone inquiries, monitor and check emails. Candidate will work as a technical support person and will have following responsibilities.

APN Consulting has an immediate need for a direct client requirement:
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract

Job Description
Candidate will work as a technical support person and will have following responsibilities.

• Daily responsibilities will include answering member's phone inquiries, monitor and check emails.
• Experience in creating incidents using Service Now or other ticketing system.
• Extensive password reset and web application support experience.
• Regularly check and return voice mails.
• Follow up with customers, provide feedback and see problems through to resolution
• Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.
• Experience working in a team-oriented and collaborative environment.
• Be able to work with minimal supervision.
• Excellent written and oral communication skills.
• Ability to absorb and retain information quickly.