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Technical - GTS_Distributed Service Engineer
- Location: Cedar Rapids, Iowa 52499
- Work model: On-site
- Posted 10 days ago
- Job ID: JPC - 211137
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Job Description
Technical - GTS_Distributed Service Engineer
Location: Cedar Rapids, IA (Remote options available)
Job Type: Contract-to-Hire
About the Role
Join a dynamic team as a Distributed Services Engineer, providing Level 2 operational support for enterprise-scale infrastructure platforms. This is a temp-to-potential-hire opportunity with flexible shift options. You'll play a critical role in ensuring operational stability across a global environment, working alongside talented professionals who thrive on tackling complex technical challenges.
Responsibilities
- Monitor enterprise infrastructure platforms to ensure system uptime and reliability
- Respond to incidents with urgency; execute incident resolution and root cause analysis
- Troubleshoot technical issues impacting production environments and coordinate effective resolutions
- Restore services swiftly, minimizing business impact and escalating complex issues as needed
- Partner with cross-functional teams and participate in high-pressure technical calls
- Maintain detailed documentation and adhere to operational best practices
Required Skills and Experience
- Experience in enterprise infrastructure monitoring and production support
- Proficiency in troubleshooting and technical incident management
- Self-starter mentality with strong motivation to learn complex systems
- Comfortable working in high-pressure environments (Tech Lines, RCA calls)
- Experience with Windows or Unix patching within global organizations
Preferred Skills
- Familiarity with ServiceNow
- Experience using BigPanda
Benefits
- Competitive compensation and potential for permanent hire
- Flexible shift options to fit your schedule
- Opportunity to work remotely or onsite in Cedar Rapids, IA
- Collaborative, growth-oriented work environment with exposure to cutting-edge enterprise technology
- Professional development and learning in a global, high-impact setting
How to Apply
Ready to advance your career in enterprise IT operations? Submit your application today and join a team that values innovation, learning, and operational excellence.
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Interested in this role?
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Job details
Job ID JPC - 211137
Location Cedar Rapids, Iowa, United States
Work Model On-site
Job Type C2C
Posted October 9, 2026
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