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Assured Information Security, Inc logo

Technical Field Service Representative

Assured Information Security, Inc

  • Hanover, MD
  • 3 days ago
  • $145,000–$160,000 Per Year

Highlights

Education/Experience/Skillset Required: Bachelor's degree and 5+ years of directly related experience or a Master's degree and 3+ years of directly related experience OR an equivalent combination of education and experience. Support operational demands and shifting priorities-including occasional weekend installations and last-minute schedule changes-with flexibility and a positive, team-oriented approach.

Numbers & Facts

LocationHanover, MD
IndustryAerospace and Defense
Salary$145,000–$160,000 Per Year
Company Size50 to 99 employees
Year Founded2001
Websitehttps://www.ainfosec.com/

Description

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Description

Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD's cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities.

  • This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*

What You'll Do:

  • Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
  • Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
  • Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
  • Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
  • Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
  • Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
  • Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
  • Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
  • Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
  • Support operational demands and shifting priorities-including occasional weekend installations and last-minute schedule changes-with flexibility and a positive, team-oriented approach.

Education/Experience/Skillset Required:

  • Bachelor's degree and 5+ years of directly related experience or a Master's degree and 3+ years of directly related experience OR an equivalent combination of education and experience.

  • Proficiency with the following:

  • Deployment and automation scripting with Ansible and Python

  • Linux and Windows system administration

  • Patching Windows and Linux vulnerabilities

  • Host-based networking and Cisco configurations

  • Security Technical Implementation Guides (STIGs)

  • Linux+ certification or similar certification

  • CCNA certification

Travel: Up to 10%

Security Clearance: Active TS/SCI with CI Poly

AA / Disability / Veteran

US Salary Range: $145,000 - $160,000

The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.

AIS is a leading cyber and information security company supporting mission critical operations across the DoD, intelligence community, commerce and beyond. Founded in 2001, AIS is a privately-owned company committed to excellence in all facets. We pride ourselves on offering some of the best benefits seen in the industry. We celebrate the unique backgrounds and experiences of our people and encourage new ideas, innovation, and the autonomy to create the future and career they want with our support.

#CJ

About Company

Assured Information Security (AIS) provides government and commercial customers with a diverse selection of cyber and information security offerings that include engineering, research, development, assessment services and products. Headquartered in Rome, NY, AIS has offices in Linthicum, MD, Dayton, OH, Denver, CO and numerous other locations. For additional office locations and contact information, please visit www.ainfosec.com/contact/. Founded in 2001, AIS primarily focused on providing next-generation research and development in support of critical Air Force and Department of Defense cyber security requirements. While this focus remains the core of our business, we have expanded to provide additional offerings to new government agencies, as well as commercial customers. To support this growth, AIS employs qualified staff and provides them with educational and training opportunities that contribute to customer satisfaction and personal advancement. We have strategically melded our experience, growth, employees and education into one, which gives AIS devastating capabilities with revolutionary advantages. AIS offers a very competitive benefits package to all of its employees. Some of the highlights we offer are : • 401(k) plan where AIS contributes 7% of your salary starting your first day of employment with immediate vesting • Medical Plan- 100% paid for all coverage levels or a waiver incentive • Paid Time Off- 4 weeks per year plus 10 paid holidays • Company paid short-term and long-term disability insurance • Company paid life insurance coverage for employee and family • Tuition Reimbursement Program These are just a few of the many benefits that AIS offers its employees. If you are looking for a challenging and rewarding career with great benefits, along with a great working atmosphere, apply today on our website at www.ainfosec.com/home/careers/.

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