Automotive Technology, Business Solutions, Channel Sales, Communication Skills, Customer Support/Service, Customer/Client Research, Documentation, Field Sales, Marketing, Microsoft PowerPoint, On Site Support, Organizational Skills, Presentation/Verbal Skills, Product Development, Product Management, Revenue Growth, Sales, Sales Management, Sales Support, Sales Training, Seminars, Software Administration, Technical Sales, Technical Support, Technical Training, Time Management, Training/Teaching, Willing to Travel, Writing Skills
Snap-on Business Solutions (Rochester Hills, MI), RS&I Division of Snap-on Incorporated
Location: Field / Remote
The Technical Field Sales Support Specialist will be responsible for the support of Snap-on Heavy Duty Diagnostic products and services. This position will act as the liaison between Snap-on (NEXIQ) and Snap-on's sales channels as well as the customer (end user). They will be required to supply both product and technical application support to the sales channel and the end user with the purpose of driving new sales and support current customers.
Responsibilities
- Deliver sales training and support material within meeting environments.
- Interface with Product management, sales and marketing to develop deep product knowledge to assist with planning, development, deployment, and maintenance of diagnostic tools.
- Assist in testing and documenting related field concerns.
- Serve as a liaison between the Heavy-Duty Diagnostics sales channel, end users, customer service group and Account Management providing valuable information regarding customer feedback.
- Support regional and national shows in which Snap-on participates.
- Deliver Franchisee group training.
- Deliver end user seminars.
- Provide training and support via web seminars.
- Ability to develop technical and sales training curriculums.
- Follow company policies and procedures.
- Other miscellaneous duties as assigned.
Qualifications
- Bachelor's degree in engineering or science; and or automotive technical certifications.
- Minimum five years' automotive technical experience.
- 3-5 years' related experience or equivalent work experience.
- Technical competence; Diagnostics product lines and product usage.
- Excellent verbal and written communication skills.
- Strong Group Presentation skills / Experienced in Power Point usage.
- Organization skills / Time Management Skills.
- Must be willing to travel 50-70%+ including some weekends.
- Adaptable to change.
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Snap On
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.