Technical Enablement Specialist Intern - Austin TX - 2027

You will join the IBM Z WSC Advisory team that supports worldwide IBM Z and IBM LinuxONE clients, business partners and internal teams. This organization is missioned to guide clients to confident technology decisions by combining rigorous empirical analysis, expertise, and compelling storytelling. The team leverages technology health checks, workshops, economic studies; and performance, resiliency, and capacity insights, to influence both technical and business stakeholders to adopt actionable recommendations. Our subject matter experts, act as trusted advisors and create scalable thought leadership assets that shape client implementation strategies and roadmaps.

We are looking for a technologically curious intern who is interested in learning about and developing expertise in IBM z/OS, Parallel Sysplex, and system-level resiliency. This role is geared to support our IBM z/OS Health Check as well as Resiliency Competency Center teams. As a Technical Enablement Specialist intern, you will gain exposure to enterprise-class systems, IBM Z labs, and real client environments.

This role may involve any of the following responsibilities:

• Working across IBM z/OS subsystem team to conduct in depth analysis of client environments and deliver tailored technical recommendations aligned with industry best practices, enhancing system performance and security.
• Coordinate and partner with development teams to address client requests
• Engage with formal support resources to stay informed on client priorities and open issues
• Directly support account teams in their network-specific client engagements
• Help to design and execute resiliency enablement workshops for clients and business partners
• Support development of client-facing conference and education materials for IBM Z events (E.g., SHARE, TechXchange)
• Assist in the design of Parallel Sysplex and/or Resiliency-related labs for clients and internal teams
• Support workflow management of incoming projects, utilizing approved project management tools
• Contribute to the development of client education and nurture pathways focused on z/OS