We are looking for someone who is comfortable working alongside technical teams, is fluent with modern AI tools, and can independently identify operational pain points, implement improvements, and manage the full lifecycle of recurring technical onboarding programs. Russell Tobin is supporting a fast-growing, industry-leading AI technology company in hiring a Technical Enablement Program Manager to own the operational execution of a high-impact technical onboarding program supporting Applied AI and Go-to-Market technical teams.

Technical Enablement Program Manager – GTM Onboarding

Location: San Francisco, CA – Onsite Monday–Thursday
Contract: 6-Month W2 Contract
Pay Rate: $110–$120/hour
Travel: Some monthly travel required for events

Russell Tobin is supporting a fast-growing, industry-leading AI technology company in hiring a Technical Enablement Program Manager to own the operational execution of a high-impact technical onboarding program supporting Applied AI and Go-to-Market technical teams.

This is an ideal opportunity for an experienced program manager who thrives in high-growth, fast-moving environments and enjoys building structure around evolving programs. The role combines technical enablement, program operations, live event execution, stakeholder management, and data-driven program improvement.

While this role carries a technical focus, coding experience is not required. We are looking for someone who is comfortable working alongside technical teams, is fluent with modern AI tools, and can independently identify operational pain points, implement improvements, and manage the full lifecycle of recurring technical onboarding programs.

What You'll Do

Own End-to-End Technical Onboarding Operations

• Serve as the operational owner for recurring in-person technical onboarding cohorts.
• Independently manage the pre-event, live-event, and post-event experience.
• Ensure participants, speakers, materials, technology, rooms, and communications are fully coordinated for every cohort.
• Continuously identify friction points and improve the participant and facilitator experience.

Lead On-Site Cohort Execution

• Run day-of logistics for in-person onboarding cohorts in San Francisco.
• Coordinate room setup, AV and technology checks, materials, catering, timekeeping, and breakout rooms.
• Troubleshoot issues in real time and keep programs running smoothly.
• Manage participant recognition, prizes, and other experience-enhancing elements.
• Capture cohort highlights and coordinate internal recap communications.

Manage Cohort Administration

• Maintain the program roster as the single source of truth, including new-hire start dates, cohort assignments, attendance, and completion.
• Own participant communications from start to finish, including welcome messages, pre-work, calendar invitations, reminders, and internal collaboration channels.
• Distribute post-program surveys and compile participant feedback.
• Track NPS, qualitative feedback, attendance, and completion metrics.
• Maintain an accurate, actionable program dashboard.

Coordinate Speakers and Subject Matter Experts

• Schedule and confirm internal subject matter experts and program speakers.
• Manage speaker deadlines and ensure presentation materials are submitted on time.
• Maintain backup speaker coverage and proactively address scheduling risks.
• Own and continuously improve the program run-of-show.
• Incorporate lessons learned following each cohort.

Drive Program Operations and Improvement

• Own the broader technical productivity program calendar, including cohort schedules, blackout periods, holidays, and company event conflicts.
• Triage incoming enablement requests and maintain an organized backlog for leadership review.
• Maintain project tracking and program status documentation.
• Build and deliver a monthly program scorecard covering cohorts delivered, attendance, completion, NPS, and other relevant KPIs.
• Use participant feedback and program data to identify opportunities to improve program effectiveness and scalability.
• Leverage AI tools to streamline repetitive operational workflows, communications, reporting, and program administration.

Build for Scale

• Author and maintain a comprehensive Technical Onboarding Operations Playbook documenting processes, workflows, templates, responsibilities, and best practices.
• Create systems that allow the program to scale while reducing reliance on tribal knowledge.
• Ensure the program can be transitioned cleanly at the conclusion of the contract.

What We're Looking For

• 4+ years of experience in program management, program operations, technical enablement, GTM enablement, learning and development operations, event operations, or a related function.
• Experience independently running recurring in-person programs such as onboarding cohorts, technical training programs, workshops, customer or GTM enablement events, or company offsites.
• Experience supporting programs with 20+ participants.
• Strong preference for experience within a startup, high-growth technology company, or similarly fast-paced environment.
• Demonstrated ability to operate autonomously with limited structure and take full ownership of a program.
• Strong project management skills with the ability to see both the operational details and the broader program.
• Ability to identify program pain points, analyze data and participant feedback, and translate findings into process improvements.
• Comfortable working with technical stakeholders and technical subject matter, even without a software engineering background.
• Excellent stakeholder management skills, including the confidence to follow up with senior leaders and subject matter experts on deadlines and deliverables.
• Excellent written communication skills with the ability to create polished participant communications with minimal oversight.
• Advanced proficiency with Google Workspace and Slack.
• Experience with Asana, Linear, or another project/program management platform.
• Comfortable using Claude or comparable generative AI tools to improve productivity and automate operational workflows.
• Ability to work onsite in San Francisco Monday through Thursday and travel periodically for events.

Nice to Have

• Experience within GTM Enablement, Sales Enablement, Revenue Operations, Learning & Development, Technical Enablement, or People Operations.
• Experience supporting Applied AI, technical sales, solutions engineering, or other technical GTM organizations.
• Experience designing or scaling onboarding and enablement programs at a high-growth technology company.
• Familiarity with Learning Management Systems or survey platforms.
• Experience creating lightweight dashboards and program reporting in Google Sheets, Looker Studio, or similar tools.
• Demonstrated experience using AI tools to automate communications, reporting, roster management, or other program operations.

Portfolio / Work Samples

Candidates who have readily available examples of scalable programs, onboarding initiatives, enablement programs, training events, or similar operational projects are encouraged to share them as part of the interview process.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
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