Technical Director Account Delivery

The Technical Director leads the day-to-day delivery organization through Technical Delivery Managers (TDMs), Program/Project Managers, Architects, and Product Managers, ensuring consistent execution, technical integrity, and high-quality outcomes. Lead the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers by setting direction, establishing accountability, resolving blockers, and ensuring consistent execution.

Technical Director Account Delivery
Chicago, IL (hybrid)
Perm Role

About the Role
The Technical Director is the senior-most delivery and technical leader for the account, accountable for two primary outcomes: client success and the quality of delivery.
The role serves as the trusted technical advisor to the client's senior technical leadership and holds final technical authority over solution design, architecture, technology decisions, and delivery execution across all account workstreams.
This is a hybrid leadership position combining hands-on technical expertise with delivery and organizational leadership. The Technical Director leads the day-to-day delivery organization through Technical Delivery Managers (TDMs), Program/Project Managers, Architects, and Product Managers, ensuring consistent execution, technical integrity, and high-quality outcomes.
In addition to primary accountability for client success, technical excellence, and delivery quality, the role shares secondary responsibility for account profitability and growth in partnership with the Client Partner and Delivery Head.
Priority Order for Decision-Making.

When competing priorities or trade-offs arise, decisions should follow this order:

1. Client success and delivery quality
2. Technical integrity of the solution
3. Skill development and team capability
4. Account growth
5. Account profitability and margin

2. Primary Responsibilities
A. Client Relationship and Success

• Serve as the primary technical relationship owner for the client's senior technical leadership, maintaining regular on-site presence and a consistent cadence of executive-level interactions.
• Build and maintain client confidence through technical credibility, transparency, proactive communication, and predictable delivery.
• Own client satisfaction across all delivery workstreams by proactively gathering feedback, identifying concerns, surfacing risks, and ensuring timely corrective actions.
• Lead client-facing escalations and act as the primary point of contact when technical, delivery, or quality outcomes are at risk.
• Ensure client concerns are addressed with clear ownership, resolution plans, and visible follow-through.

B. End-to-End Delivery Leadership and Quality Management

• Own end-to-end delivery outcomes across all account workstreams, including schedule, scope, quality, release readiness, and overall execution.
• Establish, implement, and enforce a consistent delivery quality framework covering:
  • Definition of Done (DoD).
  • Code quality and review practices.
  • Architecture and design reviews.
  • Testing standards and acceptance criteria.
  • Release readiness and deployment criteria.
  • Defect escape rates, rework thresholds, and quality controls.
• Lead the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers by setting direction, establishing accountability, resolving blockers, and ensuring consistent execution.
• Define, monitor, and improve core delivery KPIs, including:
  • On-time delivery and milestone adherence.
  • Delivery quality and defect escape rates.
  • Rework and technical debt.
  • Client satisfaction.
  • Team health and delivery effectiveness.
• Ensure delivery commitments are realistic, appropriately resourced, and aligned with client expectations.
• Identify delivery risks early and implement mitigation and recovery plans to protect delivery commitments and quality.

C. Technical Leadership and Architecture Authority

• Hold final technical decision-making authority for the account's delivery, including solution architecture, technical design, technology selection, and implementation approaches.
• Provide technical direction across all workstreams, ensuring solutions are scalable, secure, maintainable, and aligned with client requirements and enterprise standards.
• Participate directly in solution design, architecture reviews, technical deep dives, proof-of-concepts (POCs), and critical technical discussions.
• Validate the technical feasibility, architectural integrity, and delivery viability of proposed solutions before they are presented to or committed to the client.
• Challenge, redirect, or overrule architecture and design decisions when necessary to ensure technical quality and delivery feasibility.
• Work closely with Architects and Principal Architects, leveraging their expertise while retaining final accountability for account-level technical decisions.
• Resolve complex technical escalations and architectural disputes, consulting the broader architecture practice when decisions affect firm-wide standards, technology direction, or reusable assets.
• Ensure technical decisions balance immediate delivery requirements with long-term maintainability, scalability, and business outcomes.

D. Agentic and AI-Assisted Delivery Leadership

• Own the responsible adoption and implementation of the account's agent-orchestrated and AI-assisted software development model.
• Define and enforce standards for approved AI tools, agentic workflows, human oversight, code reviews, testing, and quality assurance.
• Ensure appropriate security, intellectual property, confidentiality, and data-handling controls are in place, including PHI/PII protection and regulatory requirements where applicable.
• Drive practical adoption of AI-assisted development across delivery teams, ensuring that teams are appropriately trained and equipped to use AI tools effectively.
• Personally participate in AI-assisted development activities and demonstrate the ability to build and validate proof-of-concepts using AI tools.
• Establish measurable indicators to evaluate the impact of AI-assisted delivery on productivity, engineering efficiency, delivery timelines, and software quality.
• Ensure AI-generated and agent-generated outputs meet the same engineering, security, and quality standards as traditionally developed software.
• Continuously assess opportunities to improve delivery effectiveness through agentic development while maintaining appropriate human accountability and quality controls.

E. People Leadership and Organizational Development

• Lead, mentor, and develop Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers, strengthening both technical and delivery leadership capabilities.
• Build a strong delivery leadership bench through coaching, knowledge sharing, succession planning, and continuous skill development.
• Provide hands-on leadership and intervention in the most complex technical, architectural, and delivery challenges.
• Establish clear roles, responsibilities, performance expectations, and accountability across the delivery organization.
• Approve staffing and resourcing changes within established account guardrails.
• Manage distributed delivery teams, including onshore/offshore coordination, cross-location collaboration, and effective execution across time zones.
• Ensure teams have the right skills, capacity, and leadership support to meet delivery commitments.

3. Secondary Responsibilities
A. Account Financial Management and Profitability

• Share accountability with the Client Partner and Delivery Head for account financial performance, including budget adherence, utilization, staffing mix, and overall margin.
• Manage delivery-related financial levers, including resource allocation, onshore/offshore mix, utilization, and scope management, within agreed account guardrails.
• Identify financial risks and escalate early when decisions required to protect client success, technical integrity, or delivery quality may impact agreed margin thresholds.
• Work jointly with the Client Partner and Delivery Head on decisions that exceed established financial or margin guardrails.
• Partner on estimates, Statements of Work (SOWs), change orders, and scope negotiations, owning the technical assumptions, solution approach, effort estimates, and delivery feasibility.
• Ensure proposed delivery commitments are supported by realistic estimates, appropriate staffing plans, and a clear understanding of scope and dependencies.

B. Account Growth and Expansion

• Identify opportunities for account expansion through new workstreams, adjacent business or technology challenges, and additional client requirements emerging during delivery.
• Proactively communicate potential opportunities to the Client Partner and contribute technical insights to opportunity development.
• Provide technical solutioning, architecture direction, effort estimation, and delivery credibility to shape opportunities into well-defined and executable engagements.
• Support renewal, expansion, and strategic account discussions where technical expertise and delivery performance are critical to client confidence.
• Partner with the Client Partner, who retains ownership of the commercial relationship, opportunity pipeline, and account growth targets.

4. Qualifications and Experience
A. Required Qualifications

• 12 15 years of experience in technology delivery, including meaningful experience in roles such as Delivery Director, Associate Director, Senior Manager, Technical Delivery Leader, or equivalent positions within consulting, systems integration, or enterprise technology organizations.
• Strong hands-on technical and architectural background across relevant platforms, technologies, and enterprise architectures, with the ability to credibly lead, challenge, and overrule architecture and design decisions.
• Proven experience owning end-to-end technical delivery, delivery quality, and client outcomes across large, complex, multi-workstream engagements.
• Demonstrated experience establishing and operating delivery governance, engineering quality frameworks, and measurable delivery performance systems.
• Experience leading and managing Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers.
• Proven experience managing distributed delivery organizations, including onshore/offshore teams across multiple locations and time zones.
• Strong understanding of delivery financial management, including estimation, SOW management, change orders, resource planning, budgets, utilization, and account margins.
• Hands-on experience with AI-assisted and agentic software development in a delivery environment, including the ability to build POCs using AI and establish appropriate quality, security, and risk controls.
• Strong client-facing and executive communication skills, with demonstrated experience managing senior technical relationships, client escalations, and complex delivery discussions.
• Excellent written and verbal communication skills, with the ability to explain technical decisions, architectural trade-offs, risks, and delivery implications to both engineering teams and executive stakeholders.
• Demonstrated ability to mentor and develop delivery managers, architects, and program/project management professionals.
• Willingness and ability to travel to the client's office at least once a month and additionally for important client meetings or business requirements.

B. Preferred Qualifications

• Previous experience holding the title of Director, Senior Director, or Technical Director within a consulting or systems integration organization.
• Experience working in healthcare or other regulated industries.
• Familiarity with healthcare compliance and regulatory requirements, particularly HIPAA and the handling of Protected Health Information (PHI).
• Exposure to healthcare interoperability standards and technologies, particularly FHIR.
• Experience implementing and scaling agent-orchestrated or AI-assisted software delivery models across large engineering teams.
• Demonstrated track record of identifying and enabling account growth opportunities through strong delivery performance and technical credibility.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.