Technical Delivery Lead

Including direct experience: troubleshooting systems in the field, leading complex installations, and resolving escalated technical issues with customers, vendors, and manufacturers. We are seeking a highly accountable Technical Delivery Lead to support: complex project delivery, escalated troubleshooting, technical delivery quality, and continuous improvement across our operations.

Benefits:

• Incentive Pay
• Retirement
• Holiday Pay
• 401(k)
• Health insurance
• Paid time off

Technical Delivery Lead 


Access Control | Hospitality & Multifamily 


Voyager Access, Inc. 


Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business. 


We are seeking a highly accountable Technical Delivery Lead to support: 

• complex project delivery,  
  
  
• escalated troubleshooting,  
  
  
• technical delivery quality,  
  
  
• and continuous improvement across our operations.  
  
  

 
The ideal candidate is a reliable technical operator who combines: 

• strong troubleshooting ability,  
  
  
• disciplined follow-through,  
  
  
• proactive communication,  
  
  
• and customer-focused delivery execution.  
  
  

 


Responsibilities 


Technical Leadership & Delivery Execution 

• Lead troubleshooting and resolution of escalated technical issues  
  
  
• Support complex installations and occupied-property deployments  
  
  
• Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery  
  
  
• Serve as the company’s primary technical escalation resource  
  
  
• Help ensure projects meet Voyager Access technical delivery standards and customer expectations  
  
  

Technical Ownership & Follow-Through 

• Maintain ownership of open technical issues until fully resolved and communicated  
  
  
• Track punch-list items, escalations, risks, and unresolved issues proactively  
  
  
• Communicate status updates clearly and professionally  
  
  
• Maintain organized technical notes, delivery documentation, and issue tracking  
  
  
• Surface risks early rather than allowing issues to escalate silently  
  
  

Delivery Quality, Documentation & Continuous Improvement 

• Support technical QA and vendor onboarding  
  
  
• Build and improve technical standards, documentation, and troubleshooting resources  
  
  
• Identify recurring technical failures, delivery gaps, and process inefficiencies  
  
  
• Recommend improvements that strengthen delivery quality and scalability  
  
  
• Research and test new products, integrations, and software releases  
  
  

 
Qualifications 
Experience 
8–15 years in: 

• access control,  
  
  
• electronic security,  
  
  
• low-voltage systems,  
  
  
• hospitality technology,  
  
  
• or related field-service environments  
  
  

Including direct experience: 

• troubleshooting systems in the field,  
  
  
• leading complex installations,  
  
  
• and resolving escalated technical issues with customers, vendors, and manufacturers  
  
  

 
Technical Capabilities 
Strong candidates will have high technical capability in both: 

• hardware systems,  
  
  
• software/platform troubleshooting,  
  
  
• and understanding how those systems interact together in real-world deployments.  
  
  

 
Working Style 

• highly organized and self-directed  
  
  
• strong written communicator  
  
  
• disciplined with follow-through  
  
  
• calm under pressure  
  
  
• proactive rather than reactive  
  
  
• customer-focused while maintaining standards and accountability  
  
  

 
Location & Travel 

• Primarily remote 
  
  
• 25–40% travel expected 
  
  
• Preference for candidates in the Midwest, Northeast, or Mid-Atlantic  
  
  

Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results 

This is a remote position.