Technical Lead
Access Control | Hospitality & Multifamily
Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.
We are seeking a highly accountable Technical Lead to support:
- complex project delivery,
- escalated troubleshooting,
- technical delivery quality,
- end-user technical support,
- software implementation and end-user training,
- and continuous improvement across our operations.
The ideal candidate is a reliable technical operator who combines:
- strong troubleshooting ability,
- disciplined follow-through,
- proactive communication,
- the ability to teach and support end users,
- and customer-focused delivery execution.
Responsibilities
Technical Leadership & Delivery Execution
- Lead troubleshooting and resolution of escalated technical issues
- Support complex installations and occupied-property deployments
- Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
- Serve as the company’s primary technical escalation resource
- Help ensure projects meet Voyager Access technical delivery standards and customer expectations
Software Implementation & End-User Training
- Perform onsite implementation of Salto access control systems, including server and workstation setup, database configuration, and device configuration
- Prepare for each implementation by reviewing project documentation, building system configuration and training plans, and formatting data imports
- Configure system roles and permissions, access groups and zones, door profiles, schedules, calendars, and key formats
- Map, network, and label devices, and complete device records (name, IP, MAC, controller assignment)
- Deliver hands-on training for property administrators, front desk staff, and maintenance/engineering/security teams
- Verify each user group can independently perform its core system functions, and obtain customer training sign-offs before project completion
- Complete implementation checklists and provide daily progress updates to the Project Manager
- Review database builds completed by vendor trainers
End-User Technical Support & On-Call
- Provide technical support to end users alongside our technical support agent, troubleshooting hardware, software, and network issues
- Participate in an after-hours on-call rotation every other week, including weekends, responding to customer emergencies (support for critical systems outages only)
- Document support cases and resolutions to strengthen our troubleshooting resources
Delivery Quality, Documentation & Continuous Improvement
- Support technical QA and vendor onboarding
- Build and improve technical standards, documentation, and troubleshooting resources
- Identify recurring technical failures, delivery gaps, and process inefficiencies
- Recommend improvements that strengthen delivery quality and scalability
- Research and test new products, integrations, and software releases
Qualifications
Experience
8–15 years in:
- access control,
- electronic security,
- low-voltage systems,
- hospitality technology,
- or related field-service environments
Including direct experience:
- troubleshooting systems in the field,
- leading complex installations,
- implementing access control software and training end users,
- and resolving escalated technical issues with customers, vendors, and manufacturers
Technical Capabilities
Strong candidates will have high technical capability in both:
- hardware systems,
- software/platform troubleshooting,
- and understanding how those systems interact together in real-world deployments.
Working Style
- highly organized and self-directed
- strong written communicator
- disciplined with follow-through
- calm under pressure
- proactive rather than reactive
- patient, clear trainer who can teach staff of varying technical skill levels
- customer-focused while maintaining standards and accountability
Location, Travel & On-Call
- Primarily remote
- 25% travel expected
- After-hours on-call coverage every other week, including weekends
Compensation: Competitive base salary ($95,000–$115,000) plus incentive pay tied to individual results
This is a remote position.