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Technical Customer Support Specialist

Freudenberg

  • Houston, Texas
  • 11 days ago

    Highlights

    Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives; Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships; Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities; Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities: Clarify technical questions from production; Analyze possible material substitutions; Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow; Provide training for internal and external customers on EagleBurgmann products; Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment; Maintain safe, clean, and organized working conditions; Observe and follow the Group’s Values and Principles, serving as a role model for colleagues; Perform other related activities. Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS.

    Numbers & Facts

    LocationHouston, Texas
    IndustryMedical Devices and Supplies
    Company Size10,000 employees or more
    Websitehttps://www.freudenberg.com/careers

    Description

    Working at Freudenberg: We will wow your world!

    Responsibilities:

    Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;

    Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;

    Estimate product costs using TSS tools;

    Prepare proposals in accordance with TSS standards

    Fulfil CSR activities related to administration of quotations.

    Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;

    Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;

    Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;

    Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:

    Clarify technical questions from production;

    Analyze possible material substitutions;

    Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;

    Provide training for internal and external customers on EagleBurgmann products;

    Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;

    Maintain safe, clean, and organized working conditions;

    Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;

    Perform other related activities.

    Qualifications:

    • Technical degree in Mechanics, Mechatronics, or a related field.
    • Microsoft Office suite
    • General technical product knowledge
    • Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS
    • Technical drawing interpretation.

    ‎ ‎

    The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

    EagleBurgmann Industries LP

    About Company

    Freudenberg – ein globales Technologieunternehmen mit rund 48.000 Mitarbeitenden in rund 60 Ländern und einem Umsatz von mehr als 8,8 Milliarden Euro im Jahr 2020. Hauptsitz der Unternehmensgruppe ist Weinheim, inmitten der Metropolregion Rhein-Neckar. Soweit die Zahlen und Fakten. Doch was treibt uns an? Es ist der Exzellenzanspruch, mit dem wir unsere Kunden voranbringen. Die Branchenvielfalt, die immer neue Anwendungen ermöglicht. Die Innovationskraft, die auf unserer langjährigen Material-, System- und Technologiekompetenz basiert und von vielfältigen Teams inspiriert wird. Die Werte, die uns seit rund 170 Jahren leiten. Und der feste Wille, Verantwortung für Umwelt und Gesellschaft zu übernehmen. All das macht uns aus.

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