Highlights
The Technical Customer Support Analyst II develops and executes post-sale technical support and customer issue resolution. deliverables for defined initiatives, partnering with stakeholders to solve routine-to-moderately complex issues.
Numbers & Facts
| Location | |
| Industry | Transportation and Warehousing |
| Company Size | 10,000 employees or more |
| Year Founded | 1859 |
| Website | https://www.brinks.com/en/ |
Description
Back to search results
Technical Customer Support Analyst II
Role Summary
The Technical Customer Support Analyst II develops and executes post-sale technical support and customer issue resolution
deliverables for defined initiatives, partnering with stakeholders to solve routine-to-moderately complex issues. Applies
working knowledge to manage multiple priorities and improve outcomes within established guidelines. Typical work includes
incident tickets, service requests, troubleshooting steps, and issue resolution, root-cause notes, known-error articles, and
support knowledge materials, and coordination with vendors, engineers, or infrastructure teams for escalated issues.
Key Responsibilities
- Execute complex work tied to incident tickets, service requests, troubleshooting steps, and issue resolution, applying
functional knowledge, analysis, and sound judgment.
- Develop and maintain device setup, software deployment, access provisioning, and user support documentation to
support reliable execution, reporting, and decision making.
- Partner with stakeholders on root-cause notes, known-error articles, and support knowledge materials, clarifying
requirements, timelines, and dependencies.
- Prepare insights, recommendations, or action plans based on service-level metrics, ticket backlogs, and recurring issue
trend analysis.
- Improve performance and reduce risk by strengthening coordination with vendors, engineers, or infrastructure teams for
escalated issues and related processes.
Required Experience
- 2+ years of experience in post-sale technical support and customer issue resolution or a closely related field.
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities.
Representative Behaviors
- Anticipates stakeholder needs and clarifies requirements early.
- Balances quality, pace, and judgment within established guidelines.
- Uses data and feedback to refine deliverables and improve outcomes.
Education
Bachelor's degree in Information Systems, Engineering, Business, or related field; advanced degree or relevant certification
preferred.
Required Skills
Technical Support - Troubleshooting - Incident Management - Root Cause Analysis - Data Analysis
Similar Positions
- Account Service Lead
Remote, Remote, TX
Customer Care
View Job
JOB ID # R75996
- Operational Auditor
Remote, Remote, TX
Safety and Security
View Job
JOB ID # R77100
About Company
Your future is here today.
At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.
Who We Are
As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.
Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.
Brink's Company Culture
At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.
Why Brink's?
We're different.
The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.
Our People
At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.
In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.
Our Commitment to Diversity
Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.
Our Heritage
Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.
Our Benefits
Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.
Our Success
Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.