Technical Customer Success Specialist

Responsibilities: of the Technical Customer Success Specialist include: · Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations. · Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments. · Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity. · Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience. · Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required. Qualifications: for the Technical Customer Success Specialist include: · 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role. · Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment. · Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations. · Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings. · Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience. Compensation: for the Technical Customer Success Specialist: Salary Range: $22-$35/hr (USD) Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.