Technical Customer Service Representative

This position involves entering and processing data, receiving and transmitting customer information, and communicating directly with clients to ensure accurate information and smooth order processing. By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners.

We are seeking a detail-oriented and customer-focused Technical Customer Service Representative to support daily operations in a manufacturing environment. This position involves entering and processing data, receiving and transmitting customer information, and communicating directly with clients to ensure accurate information and smooth order processing.

Responsibilities

- Enter, update, and maintain customer information and order data in internal systems.

- Receive, review, and process incoming customer data and electronic files.

- Send and communicate data between customers and internal departments.

- Communicate with customers by phone and email regarding orders, technical information, and general inquiries.

- Identify and resolve discrepancies, missing information, and data entry errors.

- Coordinate with internal teams to ensure customer requirements are accurately communicated and processed.

- Maintain accurate records and documentation.

- Provide timely, professional customer service and support.

Qualifications

- Previous experience in customer service, data entry, order processing, or administrative support preferred.

- Strong computer skills, including Microsoft Office.

- Excellent attention to detail and organizational skills.

- Strong written and verbal communication skills.

- Ability to manage multiple tasks and meet deadlines.

- Comfortable communicating directly with customers and handling technical information.

- Manufacturing or technical customer service experience is a plus.

By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/