Technical Customer Service Representative

Job Title: Technical Customer Service Representative I

Location: Morton Grove, IL

Pay Rate: $23.26/hr, W2

Summary:

• Duration: 6+Month Contract
• Standard hours: 8a-5p or 7a-4p
• Join the company's America's Commercial Team as a Technical Customer Service Representative. This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments.

Responsibilities:

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Requirements:

• Minimum 3 years of customer service experience in a technical product line (B2B preferred).MUST HAVE - MUST BE ON RESUME 
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office.
• Experience in an ERP or CRM system, SAP or Salesforce preferred.
• Strong customer advocacy skills.
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.

Preferred Skills:

• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.