Technical Customer Service Representative

JOB-10046948

Anticipated Start Date

July 6, 2026

Location

Morton Grove, IL

Type of Employment

Contract to Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Technical Customer Service Representative serves as the primary point of contact for customers, delivering high-quality support related to pricing, order processing, and issue resolution. This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Job Description

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
  
• Enter orders in LN, eLogia, and ESP-REP systems.
  
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
  
• Maintain an accurate customer order database.
  
• Generate inter-departmental inquiries for product availability and expedite requests.
  
• Evaluate stock availability against shipping schedules.
  
• Perform other duties as assigned by the Customer Service Supervisor or Manager.
  
• Shift: 8a-5p or 7a-4p. 

Skills Required

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Proficiency in Microsoft Office
  
• Experience in an ERP or CRM system, SAP or salesforce preferred
  
• Strong customer advocacy skills.
  
• Technical aptitude and solid math skills.
  
• Ability to work independently and self-motivate.
  
• Adaptability to a fast-paced environment.
  
• Proficiency in a second language is a plus.
  
• Commitment to teamwork, professionalism, and excellent customer service.
  
• Ability to manage multiple tasks and prioritize effectively.
  
• Strong business acumen, organizational skills, time management, and attention to detail.

Education

• High school diploma required
• Two years of college or technical schooling, or five years in a technical position.

Pay Rate

• $18 - $22 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)