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Technical CS Associate, Blink

Amazon.com Inc

  • AZ
  • 30+ days ago

    Highlights

    As a Technical Support Associate in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment. In addition to solving issues for customers and partners, you'll be a key player recommending product changes, documenting solutions, and automating log analysis.

    Numbers & Facts

    LocationAZ
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    Description

    Application deadline: Jul 18, 2026

    Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink's Customer Service (CS) Technical Support team would like to talk to you!

    Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.

    Key job responsibilities

    • Providing prompt, efficient, detailed service by engaging directly with Blink's customers via phone and email
    • Working with other customer support teams to ensure a consistent and high-quality level of support
    • Being a voice and advocate for our customers when something doesn't feel right
    • Working with customers to understand how they use Blink's products to resolve their issues and maximize their investments
    • Acting as an advocate for our customers by reporting and acting on observed areas for improvement
    • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
    • Assisting with customer communication during Blink's critical launches and support events
    • Working across the customer service spectrum to ensure a consistent and highest-quality level of support
    • Developing detailed knowledge about specific product lines and features
    • Driving projects that improve support-related processes
    • Supporting Blink Subscription service

    A day in the life

    As a Technical Support Associate in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you'll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

    About the team

    Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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