In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations. Seeking a Technical Business Analyst to help realize the product features for virtual assistants (agents) to support members and providers by accessing timely, accurate health insurance answers across digital channels.
Numbers & Facts
Location
Hartford, CT
Industry
Other/Not Classified
Company Size
100 to 499 employees
Description
Job Description: Seeking a Technical Business Analyst to help realize the product features for virtual assistants (agents) to support members and providers by accessing timely, accurate health insurance answers across digital channels.
In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.
Top Skills:
7+ years of professional experience in the software industry, in a Technical Business Analyst role
Proficient with process flow software such as LucidChart and/or Visio
Knowledge of API interfaces required to support conversational dialog
Experience with API integration tools such as Postman or Swagger, or similar tools
Highly motivated, independent worker with a pulse on industry trends and best practices.
Excellent written and verbal communication skills
Ability to work collaboratively in a highly matrixed environment.