Technical Business Analyst-Plano, TX (Onsite)

Georgia Tek Systems

  • Plano, TX
  • 27 days ago

    Highlights

    Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities. 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc.

    Numbers & Facts

    LocationPlano, TX

    Description

    Technical Business Analyst
    Location: Plano, TX (Onsite)
    Long term contract
    Rate: DOE


    Roles and Responsibilities
    • Work cross-functionally with different teams to troubleshoot customer issues
    • Assist with training and onboarding new customers or products
    • Work with Product Owners to develop and prioritize the backlog and Operations product vision
    • Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
    • Develop, categorize, and prune internal documentation
    • Notice data trends which need to be surfaced and build/maintain reporting dashboards
    • Monitor team performance and provide advice for any necessary process improvements
    • Think independently to solve difficult operational and technical problems

    Experience & Qualifications
    • 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
    • 10+ years overall IT experience
    • 2+ years providing exceptional customer service, especially with crisis management
    • 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
    • 1+ years technical experience with SQL (Python or R acceptable)
    • Exceptional written and verbal communication skills with the ability to multi-task
    • Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
    • Ability to use data analysis concepts to analyze product data
    • Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
    • Detail and process oriented with focus on continuous improvements to maximize efficiencies
    • Comfortable working as part of a cross-functional team
    • Demonstrated successful experience learning new technologies or overcoming challenges.

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