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Technical Business Analyst-Plano, TX (Onsite)

Georgia Tek Systems

Plano, TX

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Atlassian JIRA, Backlog Prioritization, Business Analysis, Business Operations, Cloud Computing, Communication Skills, Continuous Improvement, Crisis Management, Cross-Functional, Customer Support/Service, Data Analysis, Database Technology, Detail Oriented, Documentation, Event Management, Identify Issues, Information Technology & Information Systems, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Multitasking, Onboarding, Operational Audit, Performance Analysis, Presentation/Verbal Skills, Process Improvement, Product Backlog, Python Programming/Scripting Language, R Programming Language, Reporting Dashboards, SQL (Structured Query Language), Scrum Project Management and Software Development, Software Development, Software as a Service (SaaS), United States Department of Energy (DOE), Writing Skills
LOCATION
Plano, TX
POSTED
30+ days ago
Technical Business Analyst
Location: Plano, TX (Onsite)
Long term contract
Rate: DOE

Roles and Responsibilities
  • Work cross-functionally with different teams to troubleshoot customer issues
  • Assist with training and onboarding new customers or products
  • Work with Product Owners to develop and prioritize the backlog and Operations product vision
  • Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
  • Develop, categorize, and prune internal documentation
  • Notice data trends which need to be surfaced and build/maintain reporting dashboards
  • Monitor team performance and provide advice for any necessary process improvements
  • Think independently to solve difficult operational and technical problems

Experience & Qualifications
  • 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
  • 10+ years overall IT experience
  • 2+ years providing exceptional customer service, especially with crisis management
  • 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. '
  • 1+ years technical experience with SQL (Python or R acceptable)
  • Exceptional written and verbal communication skills with the ability to multi-task
  • Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio
  • Ability to use data analysis concepts to analyze product data
  • Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
  • Detail and process oriented with focus on continuous improvements to maximize efficiencies
  • Comfortable working as part of a cross-functional team
  • Demonstrated successful experience learning new technologies or overcoming challenges.

About the Company

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Georgia Tek Systems