Technical Business Analyst 2

Maintain compliant records and documentation, distribute information only to personnel with a Lawful Government Purpose to know, and identify risks affecting project scope, schedule, or value delivery while recommending and implementing approved mitigation actions. Required Technical Skills & Experience Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter's 8-Step Model, or similar.

Title: Technical Business Analyst 2(With Change Management Expertise)
Location: Portland, OR (Hybrid)
Duration: 12-month Contract (with possible extensions up to 5 years)
Pay Range: $52.15 – $55.38 per hour

The Technical Business Analyst will support the successful adoption of a new system by developing and implementing structured change strategies that align with organizational goals. The role will engage stakeholders, assess organizational impacts and readiness, develop communications and training materials, and monitor adoption to identify risks and recommend improvements. The consultant will also provide ongoing support, maintain required records, and ensure change activities are coordinated with project leadership and stakeholders.

Position Responsibilities

• Develop, recommend, and execute approved change management strategies and plans that align with organizational goals and support successful system adoption.
• Establish measurable objectives, implementation stages, milestones, and success criteria to track change progression and outcomes.
• Apply structured change management methodologies, such as Prosci ADKAR or Kotter's 8 Step Model, to ensure consistency across change activities.
• Identify, assess, and engage stakeholders at all organizational levels to build relationships, secure buy in, gather input, and address concerns.
• Advise leadership and project teams on employee sentiment, organizational readiness, resistance, and strategies for improving change acceptance.
• Conduct change impact assessments to evaluate effects on roles, processes, workflows, and departmental objectives, and develop targeted readiness and risk mitigation plans.
• Develop and execute communication plans that explain the reasons for change, expected benefits, implementation timelines, project status, and key updates through multiple communication channels.
• Create and maintain change management toolkits, templates, deliverables, training materials, user guides, FAQs, video tutorials, and other resources for diverse audiences.
• Develop and recommend training formats, learning approaches, and methods for evaluating trainee progress and continuing education needs.
• Establish user support networks, including help desks, feedback channels, peer mentors, presentations, workshops, and informational sessions for employees at all levels.
• Monitor change adoption through surveys, focus groups, pulse checks, system usage, employee engagement, training completion, and other performance metrics; recommend improvements based on findings.
• Maintain compliant records and documentation, distribute information only to personnel with a Lawful Government Purpose to know, and identify risks affecting project scope, schedule, or value delivery while recommending and implementing approved mitigation actions.

Position Requirements
Education & Corresponding Experience

• A bachelor's or associate degree in business administration, organizational development, information systems, or a related field is preferred.
  • 7 years of experience is required with an applicable bachelor's degree.
  • 9 years of experience is required with an applicable associate degree.
  • 11 years of experience is required without a degree or applicable degree.
• Minimum of 5 years in organizational change management or a related field, with proven experience managing change during system implementations.
• Background in working within a corporate, technology, or project-driven environment, with experience leading large-scale, complex change initiatives.

Required Technical Skills & Experience

• Change Management Frameworks: In-depth knowledge of change management principles and methodologies, such as Prosci ADKAR, Kotter's 8-Step Model, or similar.
• Project Management: Strong project management skills, with experience integrating change management into project plans. Familiarity with tools like Microsoft Project, Asana, or Jira.
• Data Analysis and Reporting: Ability to interpret and utilize data (e.g., user engagement metrics, survey results) to assess change progress and adapt strategies as needed.
• Technology Familiarity: Understanding of IT system concepts and their impact on business processes to facilitate effective change communication.

Preferred Skills & Experience

• Certifications: Certification in change management (e.g., Certified Change Management Professional (CCMP), Prosci Certification).
• System Implementation Expertise: Direct experience managing change for system rollouts, such as ERP, CRM, or other enterprise platforms.
• Advanced Communication Skills: Exceptional interpersonal, negotiation, and facilitation skills to manage resistance and influence stakeholders at all organizational levels.
• Familiarity with project management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.

Everest Consultants offers the following benefits for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, a 401(k) retirement plan, and a referral bonus program, paid sick/vacation/holidays, and a health and welfare fringe benefit.

Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.