Technical Assistant

Ballator Insurance Group, now part of Gallagher, is a national insurance organization that delivers specialized insurance solutions to niche industry groups. Within Ballator, First Florida Insurance Brokers (FFIB) operates as a retail insurance agency focused on serving public entities and nonprofit organizations. FFIB provides access to a wide range of premier programs tailored specifically for these sectors, supported by strong market relationships, specialized coverage options, and deep industry expertise. First Florida Insurance Brokers (FFIB) is positioned to offer clients even greater resources, expanded capabilities, and long‑term support.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We have an exciting career for an Account Coordinator/Technical Assistant. The Account Coordinator/Technical Assistant is an integral part of a team whose primary function is to support the daily operations of the Commercial Lines Department. Employee will be responsible for providing customer service and clerical support to assist the service team in supporting existing accounts and soliciting new business. The right candidate for this role will be comfortable working in a fast-paced environment with individuals of diverse backgrounds and committed to producing high-quality work.

• Input/maintain client and company data on account management system and ancillary systems as required. (Includes uploading exposures, general customer information, marketing information and notes).
• Maintains and process certificate holder list.
• Processes policies, endorsements, audits, premium invoices, and other documents in a timely and accurate manner.
• Process MVR Checks
• Create/Process Renewal Quotes, Binders, and Policies for delivery to clients
• Process renewal documents, i.e. binders of insurance, certificates of insurance, auto ID cards, etc.
• Assist with invoicing/transactions.

Required: 

• High school diploma/GED equivalent. 
• Insurance agency or broker experience preferred but not required
• Basic math skills required
• Proven ability of working in a successful team environment
• Strong Keyboard, data entry and typing skills required.
• Proficient in an agency or related type of computer system experience preferred but not required
• Proficient in Microsoft Word, Excel, Outlook, and internet utilization

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)