Position Summary
The Technical Assistant provides front-line support to prospective, current, and former students regarding records, registration, transfer credit evaluations, and diploma services. The position serves as a primary point of contact for routine inquiries, explains procedures and requirements, assists students in navigating institutional processes, and refers complex issues to appropriate staff. This is a part-time hourly position.
Key Responsibilities
- Respond to general student inquiries related to transcripts, registration, and academic records.
- Provide information on transfer credit evaluation processes, timelines, statuses, and next steps.
- Assist students with diploma pickup and other graduation-related inquiries.
- Deliver customer service through phone, email, and in-person interactions.
- Utilize student information systems to research and respond to questions.
- Refer complex or policy-related issues to designated Registrar's Office staff.
- Maintain confidentiality of student records and adhere to institutional policies.
- Perform other duties as assigned.
Qualifications
- Bachelor's Degree or equivalent combination of education and experience.
- Transcript evaluation knowledge preferred
- Customer service or administrative experience
- Strong communication, organizational, and problem-solving skills.
- Ability to learn and explain institutional policies and procedures.
- Experience with student information system is required; preferably Ellucian's Colleague
- Ability to multi-task and work flexible hours
- Ability to maintain confidentiality and exercise discretion when handling highly sensitive information.
The completion of a background check will be required for the selected candidate. Please apply using your legal name.
Compensation: The hourly pay for this position is $20.
Benefits:
- New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
- Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
- Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
- NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)