Technical Assistant

Overview

Work Schedule: 7 hours (Between 8:00 AM - 6:00 PM)

The Technical Assistant staffs the Field Technology Resource Center, responds to emails and phone calls and provides technical assistance to *** insurance field force utilizing our client endorsed software, programs and procedures.

Core Responsibilities

• Support field users on Microsoft Dynamics 365 functionality, new features, and best practices to maximize user adoption and system effectiveness via telephone and email channels.
• Escalate complex Microsoft Dynamics 365 issues to appropriate technical teams while coordinating communication and follow-up through resolution.
• Respond to field force inquiries and resolve problems in support of any current or future our client software supported in the field.
• Documents software problems and solutions reported by users to assist in speedy problem resolution in the future; enters documentation into Service Now tracking system. Escalate issues and alerts Team Lead for resolution as needed.

Skills Qualifications

Required:

• Experience with Microsoft Dynamics 365 Sales or Dynamics CRM in the financial services or insurance industry is required.
• Knowledge of life insurance, annuity, long term care and disability income products.
• Knowledge of Electronic-Application is a plus.
• Knowledge of Sapiens IllustrationPro software is a plus.
• Knowledge of SmartOffice CRM is a plus.
• Strong oral and written communication skills.
• Ability to critically think and solve problems within a group or remote setting.
• Strong customer service and interpersonal skills; in particular, excellent telephone skills.
• Strong knowledge and experience with PC software including word processing, spreadsheet and database applications and Windows experience.

Education

Required:

• BA or BS degree in Information Technology, Computer Science, Business Administration preferred
• 2-3 years related work experience or equivalent combination of training and experience
• French and/or Spanish fluency is a plus

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.