Technical Analyst

This position is responsible for assisting users with Information Systems-related issues and ensuring the effective operation of IT services across both IT Infrastructure and Network Infrastructure. Provide technical support for Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.

JOB DESCRIPTION

Summary of Essential Functions

The Technical Analyst plays a crucial role in supporting the design, provisioning, maintenance, and management of enterprise IT solutions. This position is responsible for assisting users with Information Systems-related issues and ensuring the effective operation of IT services across both IT Infrastructure and Network Infrastructure.

Educational Requirements

• High school diploma or equivalent required.
• Bachelor's degree in Information Systems, Computer Science, or a related field preferred; relevant work experience may substitute for education.

Knowledge/Skills/Abilities

• Basic understanding of major operating systems, networks, and hardware components.
• Familiarity with email systems, firewalls, networks, and server management.
• Proficient in using Service Desk work order tracking and project management applications.
• Strong communication skills, both verbal and written.

Physical Requirements

• Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
• Take on-call rotation as assigned and be available during rotation as needs arise.
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

______ IT Infrastructure

Knowledge/Skills/Abilities

• Basic understanding of major operating systems, networks, and hardware components.
• Familiarity with email systems, firewalls, networks, and server management.
• Proficient in using Service Desk work order tracking and project management applications.
• Strong communication skills, both verbal and written.

Duties and Responsibilities

• Assist in the design, provisioning, maintenance, and management of enterprise IT solutions.
• Provide technical support for application systems assigned P1 or P2 responsibilities.
• Offer assistance to users with Information Systems-related problems, determining the necessity for and type of service required.
• Support email, firewall, and server operations as needed.
• Participate in on-call rotation as assigned and be available during rotation as needs arise.
• Perform other duties as assigned by the director, manager, and/or coordinator.

_______ Network Infrastructure

Knowledge/Skills/Abilities

• Knowledge of Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
• Understanding of network security measures, including firewalls and VPNs.
• Ability to document network configurations and changes effectively.

Duties and Responsibilities

• Provide technical support for Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
• Assist in the configuration and maintenance of network devices and infrastructure.
• Monitor network performance and troubleshoot issues as they arise.
• Document network configurations and changes for future reference.
• Stay updated on emerging technologies and best practices in network management.
• Perform other duties as assigned by the director, manager, and/or coordinator.