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Technical Analyst I

Tranzeal Inc.

Brentwood, TN

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JOB DETAILS
SKILLS
Analysis Skills, Coaching, Computer Science, Documentation, IP Addressing, Image Editors, Information Technology & Information Systems, Knowledge Base, MCDST - Microsoft Certified Desktop Support Technician, MCITP - Microsoft Certified IT Professional, MCSE - Microsoft Certified Systems Engineer, MCTS - Microsoft Certified Technology Specialist, Mentoring, Microsoft Active Directory, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft Product Family, Microsoft Windows 7, Performance Testing, Programming Tools, Sales Management, Software Installation, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Analysis, Technical Writing, Trouble Tickets, User Account Administration, Web Browsers
LOCATION
Brentwood, TN
POSTED
30+ days ago
Job Title: Technical Analyst I
Location: Brentwood, TN
This position would need to be local to the Nashville area as one of the requirements will be to come into the office as needed for hands on testing.
1 day per week would be the standard but when we have large model changes and need testing, it could be 2-3 days a week for 1 month during the year.
  • Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security.
  • Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks.
  • They create and disseminate technical knowledge via documentation to internal and external teammates.
  • 4-6 years of relevant experience is required.
GENERAL PURPOSE OF THE JOB
Describe the primary purpose or scope of the job. What must be accomplished and why is it performed.
The Client Technologist provides tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and updates trouble tickets, which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates.
ESSENTIAL DUTIES & RESPONSIBILITIES
In order of significance, list the essential functions and responsibilities of the position and the typical % of time spent performing them. List only duties with a 5% of Time allocation or greater. All other duties are accounted for in "Other Duties as Assigned” which must remain on all Job Descriptions.
ESSENTIAL FUNCTION% OF TIME
1.Hardware/Software testing50%
2.Develop and implement solutions to complex Village issues/challenges, including those which require extensive research, analysis, critical thinking, collaboration with other teams both internal and external to IT20%
3.Experienced and can provide subject matter expertize for endpoint and mobile devices to other teams both internal and external to IT15%
4.Ability to automate common procedures and maintain existing code encountered in system images or software installations5%
5.Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations5%
6.Other duties as assigned5%
Total Allocation of Time100%

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS
Describe any specific or preferred education and experience criteria (i.e. Bachelor's Degree preferred or Management experience required)
High school diploma or equivalent Required Preferred
Bachelor's degree in Computer Science or Information Systems preferred, combination of education and progressively responsible work experience in related area may be substituted in lieu of degree
 Required Preferred
VBScript, Power Shell, or other scripting experience is preferred
 Required Preferred
Must have extensive knowledge and experience in Microsoft Windows 7/8.1/10 and 2008/2012 Server
Experience creating and administrating Group Policies, using Active Directory, and computer account management
 Required Preferred
Experience in administering Microsoft Office technologies
Experience with Internet Explorer and other web browsers along with TCP/IP addressing
MCSE/MCTS/MCDST/MCITP Certification preferred, but not required
Experience Active Directory and user account management
Experience with Microsoft Development Toolkit
 Required Preferred
MAC OS X experience
 Required Preferred

About the Company

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Tranzeal Inc.