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Technical Analyst, Health Information Technology Unit (O-5 Billet) Non-Supervisory
Department of Homeland Security
Immigration and Customs Enforcement
ICE Health Service Corps (IHSC)
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Summary
ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow support, requirements gathering, testing, documentation, user training, troubleshooting, and project coordination. Candidates should be detail-oriented, strong communicators, and able to learn new technology platforms.
This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
Learn more about this agency
Summary
ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow support, requirements gathering, testing, documentation, user training, troubleshooting, and project coordination. Candidates should be detail-oriented, strong communicators, and able to learn new technology platforms.
This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Location Negotiable After Selection
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be available, based on the needs of the agency. Remote job No Relocation expenses reimbursed Yes-Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office. Salary $1 - $150,000 per year
Please note that the salary is dependent on the officers rank, years in service, and location of duty station.
Pay scale & grade
CC 5
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Other Position sensitivity and risk Special-Sensitive (SS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number IHSC-HITU-TA-O5-NS-2027 Control number 890326200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position.
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Duties
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DUTIES AND RESPONSIBILITIES:
Requirements
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Conditions of employment
Qualifications
PHYSICAL DEMANDS:
Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Minimum Qualifications
Applicants must meet the education and professional requirements applicable to their USPHS professional category.
Applicants must possess a bachelors degree or higher from an accredited institution in health care, information technology, business, public administration, data analytics, project management, or another related field, and at least two years of relevant experience.
Relevant experience may include technology support, application development, business analysis, requirements gathering, workflow automation, data management, project support, health care operations, process improvement, technical documentation, user support, training, or comparable multidisciplinary work.
Applicants must demonstrate:
The following experience or knowledge may strengthen applicant preparation but is not required at the time of appointment:
If the incumbent holds a clinical license or certification, the incumbent is responsible for fulfilling the requirements of the applicable licensing or certifying body to maintain currency.
Additional information
This is a U.S. Public Health Service (PHS) position within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU), Technology Management Section, Solutions Development Office (SDO). This is a non-supervisory position.
The incumbent serves as a Technical Analyst within the Solutions Development Office and supports the development, implementation, maintenance, and continuous improvement of technology solutions that advance IHSC health care delivery and business operations. The incumbent supports application development, workflow automation, requirements gathering, documentation, user support, training, research, analysis, and project activities. The incumbent reports directly to the SDO Supervisory Lead.
The incumbent works with IHSC program staff, HITU offices, technical teams, project leads, and other stakeholders to understand business needs; translate operational requirements into functional and technical requirements; support solution development; troubleshoot user issues; and improve business processes.
The position does not require the incumbent to possess expert-level development or systems architecture knowledge at the time of appointment. The incumbent is expected to develop proficiency in approved technology platforms, technical concepts, internal standards, and IHSC business processes through training, mentorship, and practical experience. The position requires initiative, sound judgment, attention to detail, strong communication skills, and the ability to learn and apply new systems, tools, and methods.
SUPERVISORY CONTROLS:
The incumbent reports directly to the SDO Supervisory Lead.
Assignments may include recurring operational support activities and longer-term technology, process-improvement, and project-support work. The SDO Supervisory Lead establishes priorities, objectives, applicable standards, expected outcomes, and significant deadlines. The incumbent independently plans and organizes assigned work; manages tasks and supporting documentation; coordinates with stakeholders; identifies issues; recommends solutions; and keeps the supervisor informed of progress, risks, significant concerns, and matters requiring elevation.
The incumbent applies applicable DHS, ICE, IHSC, HITU, privacy, cybersecurity, records-management, project-management, and technical guidance to assigned work. The work requires interpretation and adaptation of established procedures, technical standards, business requirements, and best practices to address individual system, user, project, and operational needs.
Work is reviewed for accuracy, timeliness, technical validity, completeness, alignment with user requirements, compliance with applicable standards, and effectiveness in meeting mission needs. As the incumbent gains experience, the incumbent is expected to exercise increasing independence in planning and completing work, identifying process-improvement opportunities, and recommending practical solutions. Innovations or significant changes to accepted processes, systems, or procedures must be reviewed, approved, and documented before implementation.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authoritys discretion. You will be notified of selection or non-selection.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
U. S. Public Health Service Officers
Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
New Call to Active Duty
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 12/02/2026.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
Agency contact information
IHSC Recruiting
Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. A complete application includes:
U. S. Public Health Service Officers
Cover Letter/Letter of Interest.
Degrees. (Place under "Diploma/GED")
Professional license. (If applicable)
Additional professional certificates. (If applicable)
Three professional references. (i.e., name, title and contact information)
Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
A copy of your Certificate of Investigation (located in your eOPF).
*Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
New Call to Active Duty
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 12/02/2026.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
Expand Hide how to apply
Agency contact information
IHSC Recruiting
Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Immigration and Customs Enforcement
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS.
The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.
Agency contact information
IHSC Recruiting
Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service
500 12th Street SW
Washington, DC 20536
US
Visit our careers page
Learn more about what its like to work at Immigration and Customs Enforcement, what the agency does, and about the types of careers this agency offers.
https://www.ice.gov/detain/ice-health-service-corps
Summary
ICE Health Service Corps seeks a Technical Analyst to support technology solutions that improve health care delivery and business operations. Duties include application and workflow support, requirements gathering, testing, documentation, user training, troubleshooting, and project coordination. Candidates should be detail-oriented, strong communicators, and able to learn new technology platforms.
This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Location Negotiable After Selection
No matching locations found.
Work site options
Telework eligible Yes-Situational telework may be available, based on the needs of the agency. Remote job No Relocation expenses reimbursed Yes-Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office. Salary $1 - $150,000 per year
Please note that the salary is dependent on the officers rank, years in service, and location of duty station.
Pay scale & grade
CC 5
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Other Position sensitivity and risk Special-Sensitive (SS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number IHSC-HITU-TA-O5-NS-2027 Control number 890326200
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