Technical Analyst 2

Technical Analyst 2

Requisition ID req38404 Working Title Technical Analyst 2 Position Grade 13 Position Summary

The University of New Mexico Information Technologies seeks a Technical Analyst 2 dedicated to UNM Athletics operations support as part the Campus Outreach & Engagement IT Team.

The ideal candidate will have experience managing Microsoft and Apple endpoints in a complex enterprise that supports a range of services and using sophisticated directory-based management tools such as SCCM/Intune, JAMF, with collaboration tools such as Teams/Zoom.

This position will provide initial/primary contact support for the ticketing application, Paciolan, utilized by Athletics and will coordinate vendor escalations with the ticketing area of Athletics.

Additional Duties/Responsibilities: This position requires evening and weekend work based on UNM Athletics and special event schedules.

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

Bachelor''s degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications

• Experience supporting Windows devices in an enterprise environment, including Microsoft Active Directory and endpoint management tools such as SCCM or Intune. Related experience may include mobile device management, software deployment, system updates, security configuration, authentication and access permissions, file and printer sharing, and collaboration tools such as SharePoint and Microsoft Teams.

• Experience supporting Apple devices, including familiarity with Jamf or similar device management tools.

• Demonstrated ability to document technical solutions and provide remote and in-person support to non-technical customers, including user training and guidance.

• Experience documenting support processes and procedures, following institutional IT and security standards, and sharing knowledge with colleagues.

• Experience maintaining computer hardware and software inventories to support equipment planning, renewal, and replacement.

• Ability to provide frontline support for event ticketing applications, troubleshoot user access issues, and coordinate escalations with vendors.

• Ability to troubleshoot point-of-sale systems and related devices used during athletic and special events.

Additional Requirements Applications must include a complete professional work history with dates and hours worked. Campus Main - Albuquerque, NM Department IT Campus Outreach & Engagement (362A) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Exempt Pay Monthly: $4,277.87 - $6,009.47 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 11/30/2026 Eligible for Hiring Incentive Eligible for Remote Work No Eligible for Remote Work Statement This position is not eligible for remote work. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Cover letter, resume, and a separate summary of a workstation or application deployment project you participated in or supported. Describe your specific role, contributions, outcomes relative to project requirements, and lessons learned. Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.