Technical Analyst 1

Under direct supervision, provides basic professional level support in routine to moderately complex areas such as systems analysis to implement and support departments and/or the university community with technical solutions as they relate to the academic, research or administrative operations of the department. Resolves routine to moderately complex problems. Serves as technical resource to users/departments in deriving needs assessments, proposals, implementing requests,

Duties and Responsibilities:

• Uses discretionary judgement within known parameters to install, maintain, and support basic to moderately complex systems for end users and/or technology stakeholders; analyzes current and proposed departmental/user hardware and software systems.
• Assists in the development of and provides individual and/or group instruction and/or training to end users on new or updated technologies; may supervise or provide functional direction to support staff and/or student employees.
• Supports small to large scale research and development initiatives and/or projects involving the implementation of new technologies.
• Assists in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates; may maintain, and input applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• Gathers facts and data to be used in the review of proposals which consist of objectives, scope, and user expectations.
• Analyzes and solves problems of routine complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community; provides a wide range of in-depth technical assistance to departmental users and/or support staff.
• Analyzes the need for scripts to automate tasks for departments and/or the university community.