Technical Account Manager (TAM), Digital Video Games and Software

Level up your career by joining the Retail Digital Video Games team at Amazon. You will work with internal stakeholders including vendor management and tech, teams as well as the top brands in the industry, to bring the hottest downloadable digital gaming and software content to millions of customers across the globe.

As a Technical Account Manager (TAM), you will be the direct connection between the business, vendors and tech teams, playing a critical role in selection onboarding, growth and digital operations. You will provide operational support for content launches including offer setup, configuration and quality control. You will ingest assets, copy and configure offers in our digital content portals. With an attention to detail and customer obsession, you"ll be responsible for building content detail pages and troubleshooting issues on behalf of customers and external partners. Longer-term focuses include automation and building new processes for things like ASIN creation and Key Redemption.

Key job responsibilities

• Using your technical acumen and customer obsession, you"ll drive technical discussions regarding incidents, trade-offs, and risk management
• Lead strategic initiatives across the broader organization with global scale
• Leverage feedback and data to build or change requirements of operational programs
• Innovate, develop, and iterate on and build new solutions, based on customer feedback
• Provide technical guidance and advocate for the customer
• Uplift capabilities by running workshops, lunch-and-lean sessions, etc.

Our environment is fast-paced, and requires someone who is flexible, detail-oriented, and analytical.

A day in the life

You will be the right candidate if you are:

• Able to flex your Think Big muscles; think long-term in an ambiguous setting
• A problem solver - you see problems and issues as an opportunity to improve. You leverage creative thinking and focus on solutions.
• Organized - you are detail-oriented and highly organized. You keep track of deadlines and prioritize tasks with ease.
• Self-motivated - you don"t wait for someone to come to you. You take initiative and seek out opportunities to help the team and customers.

About the team

Video Games, including digital content and software, is constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented & inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.