Technical Account Manager (Remote)

VARITE is looking for qualified Technical Account Manager (Remote)
 
WHAT THE CLIENT DOES?
An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.
 
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
 
Job Title: Technical Account Manager
Location: 100% Remote (West Coast preferred)
Contract Duration: 6 months with possible extension.
Pay Rate Range: $70.00 - $77.46/hr. on W2
 
HERE’S WHAT YOU’LL DO
Duties:

• As large enterprises invest in ****, we need strategic and high-powered technical talent to help our largest customers navigate their operational needs across the **** Experience Cloud solutions.
• Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers.
• They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realization.
• A person in this role possesses customer-facing and interpersonal skills that enables you to represent **** best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership including within **** regarding tasks, projects, cases, standard methodologies, and prioritization.
• One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in **** solutions.

 
What you'll Do:

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize **** Product (Marketo, AEP, AJO, AA) product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

 
What you need to succeed:

• Bachelor’s Degree in related field of the technical industry or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Very strong written and verbal communication skills in English a must, other languages would be advantageous
• Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
• Experience and familiarity with the following Adobe solutions: Adobe Experience Platform (RTCDP, AJO, CJA) Analytics, Marketo

 
Skills:

• Proficiency in One or more Adobe products- Marketo, AEP, AJO, AA.

 
Education:

• Bachelor’s Degree in CS or Marketing.

 
BENEFITS:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

 
If this opportunity interests you, please respond by clicking on EasyApply.
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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.